Vijay Karnik Email & Phone Number

Hyderabad, Telangana, India

Mumbai, Maharashtra, India

Set clear team goals and KPIs.Delegate tasks and set project deadlines.Oversee day-to-day operation and performance.Do regular performance evaluations.Create a healthy and motivating work environment.Monitor Team performance daily.Develop a well-designed and motivating evaluation program.Communicate with teams about their performance.Motivate team members.Discover training needs and provide coaching.Listen to feedback and resolve any issues or conflicts.

Powai

Managing all infrastructure in Mumbai.Prepare the annual IT budget for the company and submit it for approval.Supporting infrastructure and ships on a daily basis.Purchasing IT equipment and renewing AMC contracts.Implementing the upgrade of new laptops and desktops for the Mumbai office.Maintaining all applications used by the organization.The management and acquisition of all IT equipment. Maintaining a list of vendor contracts and IT stock. Managing the service desk queue.Maintenance troubleshooting of CCTV, EPABX equipment & Biometric fingerprint recognition devices.Vendor Management for procurement, AMC, and maintenance of SLA for IT infrastructure.Taking care of the Fire alarm systems.Involved in supporting applications installed on RDS servers.Server Room Administration.System Administration & support for Desktops & Laptops.Helpdesk & Troubleshooting activities for End-user applications like MS Office & Email.Installation, Configuration & Validation Software as per IT Guidelines.Inventory Management System for IT Asset.Compliance Management for IT Asset.Replacement of IT Assets as per policy.Maintain the inventory of equipment keeping track of Warranty / AMC.Conduct training for Outlook, MS Office, Windows OS, Microsoft Teams, and any other software.

Mumbai Area, India

Environment ManagementMaintaining list of software and hardware inventory.Coordinating with process heads for requirements of software and hardware inventory.•Manage support for Desktops & Laptops.• Helpdesk & Troubleshooting activities for End-user applications• Evaluation and rollout of Latest technology solutions & upgrade of existing solutions.• Installation, Configuration & Validation Software as per IT Guidelines.

Mumbai Area, India

Troubleshooting of software applications used internally by the organisation using remote Assistance.Installation support and troubleshooting of desktop applications.Performing the Discovery and validation of the applications source before packaging to ensure the required information gathering.Creating Packages for all third party as well In-House developed applications as requested.Expertise in packaging complex packages.Meeting SLA's for all packages and interacting with Package owners about all the issues, if any while creating the package.Proactive communication with users on fault resolution progress.Competence to package & re-package software releases using Macro vision Admin studioTools for Application Packaging including Install shield.Perform technical support, including escalation of problems and incident identificationWith subsequent resolution.Testing the compatibility of application with target environment.Working knowledge of App v 5.0.Have worked on App v packages.Involved in regular Knowledge Sharing sessions and documenting.Provide valuable inputs for process improvement and analysis.Application Deployment using SMS/SCCM. Trouble shooting of SCCM related issues.Weekly deployments of packages using SCCM and providing the deployment reportsTo business and PC support team.Operating system deployment using SCCM.Understanding Line of Business's requirement for any given application.Validating the source and behaviour of application.Creating Test Labs for testing the Applications exactly as the client environment.Attend weekly conference call with counterparts.Single point of contact for Retirement of the packages which are older and obsolete.Also making sure that the packages are no longer available for deployment.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Education record