Over 35 years of industry experience in software system design, development, and customer support. Built outstanding global engineering teams from scratch and hands-on lead. Track record for on-time on-budget delivery of products. Hiring, mentoring, and coaching skills to ensure highly productive resources for efficient execution. Extensive interaction with OEMs. Debugging and complex problem-solving to ensure a balance between system performance and power consumption.Consulting:Mobile End-to-end system designs and solutions. Negotiated implementation with outsourcing companies.Team building:Keep team members motivated to stay focused on productivity under high-pressure situations.Customer Support:Scalable support model covering all tiers of customers based on workflow for mobile devices from concept to commercial launch.Specification of a customer-friendly system to track customer-reported issues and resolution progress.Customer engineering power lead:Defined process for customer device power optimization.Conducted power optimization workshops for customers to ensure devices are launched with optimal power.Customer Engineering Project Engineer for Qualcomm ASIC Snapdragon 808:Provided oversight, coaching, and leadership to the Technical Account Managers (TAMs) HW/SW chipset lead to commercializing a platform. Implemented the consistency of customer documentation, training, design reviews, and project management processesBe the liaison that provides senior backing for key customer issues in development orgManaged customer executive-level escalations.