Vijaya Kumar A Email & Phone Number

Chennai, Tamil Nadu, India

Founded in 2016, Vajra Global was recognized as one of Chennai's 10 Most Promising Start-Ups in 2019. This young, high-energy firm offers end-to-end Digital Marketing and MarTech services. Vajra Global customises and crafts strong digital-first solutions to help businesses achieve sustainable growth and stay ahead of the competition.The firm specializes in Consulting, Strategy, MarTech, Content Development, Digital Marketing, Analytics, Social Media, Branding, Lead Generation, and Customer Engagement, along with eCommerce & SaaS services.

Chennai, Tamil Nadu, India

Core ResponsibilitiesResponsible for collaborating with the relevant stakeholders to define the quality standards that must be met for all of the services we provide. This could involve identifying industry standards, customer expectations, and regulatory requirements.Responsible for developing and implementing quality management systems to ensure that the offered services meet the defined quality standards. This could include developing standard operating procedures and quality control processes.Responsible for monitoring the company's quality performance to ensure that it meets the defined quality standards. This would involve conducting regular audits, reviewing customer feedback, and analyzing quality data.Responsible for managing quality issues as they arise, including investigating and addressing customer complaints, identifying the root cause of quality issues, and implementing corrective actions.Responsible for leading continuous improvement efforts to enhance the company's quality performance. This would involve identifying areas for improvement, developing and implementing improvement initiatives, and monitoring the effectiveness of these initiatives.

Chennai, Tamil Nadu, India

Core Responsibilities• On-boarding new processes and categories that involved complete end to end testing of a platform or a product, documenting and providing feedback, which included identifying conflicts, correcting and minimizing the errors in data quality• Analyze data and responsible for highlighting gaps, recommending solutions, driving/influencing inter-functional decisions• Establish key reporting for functional area and report to senior leadership & stakeholders• Drive continuous improvement and contribute to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional areas and own specific action or change. • Handle escalations, perform RCA and identify constraints to recommend a solution• Identify gaps and drives improvement/ optimization initiatives that work toward a metric improvement within processes/functions at site level• Develop processes or tool components with documented SOPs for new processes or activities undertaken by the function• Mentor/coach associates and contribute to their growth, provide KT to peers and leadership• Manage associates in the absence of Manager.

Chennai, Tamil Nadu, India

Core Responsibilities:• Responsible for Productivity, Quality, Conversion and Efficiency goals• Own the process and execute tasks/activities independently• Identify day-to-day operational gaps and suggest tactical solutions and improvements• Handle escalations from stakeholders and perform RCA and CAPA for the team• Mentor new hires and ensure quick ramp-up• Create and own SOP wikipage for the process

Chennai Area, India

Core Responsibilities• As part of Retail operations, worked as a functional expert for process. Responsible for daily work allocation and reporting metrics• Handle day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards.• Identify areas of possible process improvements and implement enhancements for pain points.• Perform audits and quality check on assigned tasks for work done by junior associates and report quality metrics.• Worked closely with retail stakeholders through weekly calls and mails

Chennai

Core Responsibilities• Handle day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards.• Maintain records of day-to-day work by updating trackers• Flagging process gaps in time to the Manager or Lead.• Interacting and coordinating with vendors/buyers to reflect accurate data.• Identify areas of possible process improvements and implement enhancements for pain points.

Chennai Area, India

This is NGO, service people and at the same time where one can develop their personality. I have played secretary role in my club.

Bachelor Of Engineering - Be, Electronics And Communication Engineering

High School, Mathematics And Computer Science