Tasks Key – Application Capacity Management, Application Capacity Forecasting, Application Capacity Monitoring, Application Capacity Testing, Availability Management, Finance and Budgeting, Service Delivery, Service Operations, Disaster Recovery, ITIL Governance, Problem Management, Change Management, Team Management, KRA/ KPI’s, Stakeholder Management.• Fujitsu CX I&A Taskforce team as need to lead Operations and Maintenance team. • I&A is expected to promote CX offering’s proposal activities for global customers based on customer’s issues and to lead global customer engagement activities as CX.• I&A Team is the Key player to achieve the goal of rolling out CX offerings globally.• I&A team will take the specific offerings and deliver a solution to the end customer.• Preparation of Required documentation regarding policies and procedures Such as ISMS Change, Incident and Problem Management.• We need the Security Work as a part of Operation and Maintenance work. It is Security Audit of CX offerings and commercial environment, security monitoring of commercial environment and security incident response.• Preparation of making the plan of building the security related work and proceed it.• Working on Operational Readiness of Services delivered to BAU , Service Readiness Review checklist preparation.• There are roles that need to be involved in working with BID phases/steps, and these are outlined in the RACI model.

Part of Enterprise Infrastructure Services & Solutions is a new organization within Global Services BG that has been established to globalize our horizontal offerings starting with Hybrid IT, Work Life Shift and Cyber Security.

o Managing 24x7 global operational teams.o Good understanding of ITIL processes, especially Incident & Change managemento Demonstrated business acumen and working knowledge of applications/business processes.o Experience managing issue resolution, including prioritization on time sensitive problems and escalations.o Resolve support / operational issues in liaison with Project Teams & Business Group.o Oversee manpower planning, recruitment, performance management & training.o Conduct users training in all aspects related to technologies.o Supporting Managed services. • Helping and dexterity on the Ground Level tasks with team members and SME’s.• Define and deliver the end-to-end support model with all key stakeholders across multiple delivery organizations.• Analysing Problem and Change Management (Creation/Implementation and Assessment).• Mentoring and coordination for any critical and War level situation occurrence on any of the project.• Involved in services capability/ transitioning & building, ramping up a new team of 20+ members to support new Assignments and Projects.• Managing multiple account team consisting of Process Leads for Incident, problem, Change, Knowledge, Release and Deployment management for a large size global deal

Operational Ownership for shared services team catering to UK region and working with other Fujitsu sister concernsManaged Operations progress and adopt work as required creating detailed report for management, managing relationships with client and stakeholders for European regions Client

Lead the Technology Team (Messaging Technology) for UK Shared Support Model. Achieved desired customer expectations on deliverables.

Part of Local IT Infrastructure team of Fujitsu Server Team, Involved in the Day to day Server issues, WSUS and patching the server, Scheduling and Monitoring the Critical Server Backups. Preparing the Server Process Documentations, etc. Process for Migration of Antivirus server, WSUS Server, Mock drills for WSUS, Antivirus, and Messaging Servers. Building of the Virtual Labs for Testing of WSUS Patches and Mail Flow, Responsible for Backup Solution, Planning and Designing

Team Member of Infrastructure team for IT Projects on Active Directory, Messaging, and OS Security.Team Member of OS Security Team on the Products like CSA, ISA, Web sense, Barracuda, and Various Antivirus Symantec, Mcafee, Trend at server levels. Installation and Configuring there policies and Rules.My work profile includes troubleshooting day-to-day system related issues. Look after the Domain that is a pure Windows 2000 and 2003 Domain. The Domain includes Windows 2003 Domain Controllers, Exchange 2003 Servers, Database Servers, File Server, FTP Server and other applications Servers. Administration and maintenance of Domain Controllers, File Servers, and Print server. (Event log verification, backup verification, generating object access report) Managing and monitoring all Exchange related Activities. Administration and maintenance of Exchange 2003 Servers. Manage day-to-day affairs Applying Security policies on a regular basis on all of the servers and desktops. Monitoring, Configuring, Troubleshooting and Controlling access to common resources, files, folders, shared folders and Network Printers on the Windows 2000/2003 Network. Server & client configuration with protocol TCP/IP, administration of network users, groups & resources. Providing Label 1 & Label 2 support for the users relating Server Related Issues.Configuring and Troubleshooting Antivirus and OS Security Products like, CSA, Web Sense.

• Installation of network devices like Ethernet adaptor, hub, switch, Router, ISDN modem, internet broadband router, mini gateway, print server, ADSL router, etc.• Server & client configuration with protocol TCP/IP. Administration of network users, groups & resources.• User Management and user rights assignments.• Installation of Windows Operating Systems and Exchange Server on client systems.• Involved in maintaining all the systems and peripherals.

1 Desktop Troubleshooting on W2k Platform.2 Doing PC’s Maintenance (Hardware / Software)3 Installing / Upgrading Software Packages, Drivers etc4 Conducted Training Sessions For Telephone Operators MS-Office (Outlook), Telephone Helpdesk.5 Preparations of PowerPoint Presentations.6 Actively Involved in Preparing New Database With MS Access for Easy Handling of Office Work.7 Actively involved in new Based database for Cable Management & Call Center ITRACS.

• Overseeing the development of the Courseware.• Actively involved in commission of Networking of Organization Such as Installation of PC's.• Branch Administration, Coordinating, Supervising, and deploying staff to employment tasks.• Ensuring effective and efficient performance.• Conduct training sessions and logistic support of Students.