Vikas Bhatia Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Mahipalpur, Delhi

Ram Vihar

Strategically plan and manage logistics, warehouse, transportation and customer servicesDirect, optimize and coordinate full order cycleLiaise and negotiate with suppliers, manufacturers, retailers and consumersKeep track of quality, quantity, stock levels, delivery times, transport costs and efficiencyArrange warehouse, catalog goods, plan routes and process shipmentsResolve any arising problems or complaintsSupervise, coach and train warehouse workforceMeet cost, productivity, accuracy and timeliness targetsMaintain metrics and analyze data to assess performance and implement improvementsComply with laws, regulations and ISO requirements

East Delhi, Delhi, India

ake ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesPrepare accurate and timely reportsDocument knowledge in the form of knowledge base tech notes and articles and also taking care of the complete IT Department.SYSTEM/APPLICATION/NETWORK SUPPORT Install, upgrade, support and troubleshoot Enterprise Applications hosted onWindows Server 2000/2003/2008• Install, upgrade, support and troubleshoot Enterprise Applications running onMicrosoft Terminal Services• Install, upgrade, support and troubleshoot Web Server related problems running onJBOSS, Tomcat, IIS, Web Sphere, etc.• Interact with numerous computer platforms in a multi-layered client serverenvironment• Ensure desktop computers interconnect seamlessly with diverse systems includingassociated validation systems, file servers, email servers, application servers, andadministrative systems• Diagnose and quickly resolve a wide range of Windows applications and networkingproblems to help minimize downtime• Troubleshooting network connectivity in a LAN/WAN environment• Requesting and coordinating vendor support• When the restoration is beyond the scope of the Desktop Support Administrator theDesktop Support Administrator will escalate the issue/problem to proper tier 3support team member• Develop trends by monitoring and analysis

Involved in maintaining MIS comprising all regions like Daily/Weekly report toConcerned Manager about his/her business volume, Preparing Daily/Weekly &Monthly report for Renewal & all Policy Servicing work etc.Generating & Managing New Policies.Ensuring maximum customer satisfaction by providing pre & post assistancePrepared weekly reports containing productivity of the other team members,relevant for managerial decision-making and control.

Bachelor'S Degree, Art/Art Studies, General

Student

Master Of Business Administration (Mba), Computer/Information Technology Administration And Management

Student