Senior Team Lead
CurrentAs a Sr. Team Leader, managing Projects of Surgery, International Radiology, Cardiology, Observation & Wound Care. Following is the summary of my profile.Handling a team of 30 Coders. Working for Surgery, International Radiology, Cardiology, Observation & Wound Care Clients.Project management/Resource management and performing all activities as per client satisfaction.Enhance client and employee experience by continuous improvement/Ideas and drive generation and execution of ideas at project level Participating in manager reviews for betterment of the process & revenue generation.Maintain MIS (Reports, Incentive Sheet,Performance reports etc)Project planning/Execution, Ensure adherence to SLAs ( Productivity, Internal & External Quality)Manage shrinkage by managing planned and unplanned leaves in teamReduce TAT by process improvement, Manage utilization percentage of the team, Identify Training needs based on Skill/Capability Gaps and Plan accordingly.Team goal setting, Attendance management, also conduct appraisal and complete performance management process.Drive productivity and efficiency initiatives Career management and development of associates.People engagement (On-One's, Team meeting, floor intelligence to control attrition Ensure operational processes and best practices are in place, documented and are regularly reviewed e.g:- SOP
