* As a Category Manager at Bijnis, I held comprehensive responsibility for the category's Profit and Loss (P&L), encompassing crucial areas such as pricing, promotion, range, and availability.* I engaged extensively with top-tier brands to implement strategies aimed at enhancing their revenue within the Bijnis ecosystem.* Strategically identified and acquired high-value product selections from top-tier sellers to align with marketplace objectives.* Delved deep into customer behavior, generating new insights to inform product offerings and strategies.* Worked closely with cross-functional leadership to translate strategies into actionable plans, driving necessary changes for successful execution.* Cultivated enduring relationships with vendors, spanning from strategic partnership development to day-to-day operational dealings.* Established and managed comprehensive terms of business with vendors, covering products, returns, ordering processes, and more.* Maintained an extensive understanding of the competitive landscape and vendor landscape, leveraging this knowledge to shape market trends.* Collaborated with vendors to instigate and implement disruptive changes that catalyzed category growth and transformation.* Orchestrated efforts to position Bijnis as the premier destination for customers, driven by an expansive and unparalleled assortment of products.

responsible for the overall direction, coordination, quality and productivity of the Customer Service centre. closely with front line staffs, support departments, internal stakeholders and the management in support of business needs