Vikas Gupta Email & Phone Number

Bengaluru, Ka, In

Bangalore

• Worked with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.• Mined and analyzed data from company databases to drive optimization and improvement of product development, marketing techniques, and business strategies.• Assessed the effectiveness and accuracy of new data sources and data gathering techniques.• Developed custom data models and algorithms to apply to data sets.• Used predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting, and other business outcomes.• Developed company A/B testing framework and test model quality.• Coordinated with different functional teams to implement models and monitor outcomes.• Developed processes and tools to monitor and analyze model performance and data accuracy.

Bengaluru, Karnataka, India

- Selected to lead technical operations for the pilot batch, supporting a global customer base. - Built and trained an inbound team to provide technical support, helping drive increased business from India. - Managed Customer Success and Technical Account Management for key clients. - Developed a comprehensive knowledge base and established KPIs to ensure client and user satisfaction. - Oversaw daily operations of a team, ensuring adherence to company policies and legal requirements. - Regularly coached team members, driving performance improvements and meeting weekly targets. - Identified and addressed performance issues through actionable improvement plans. - Ensured services met or exceeded contractual KPIs and financial goals. - Communicated expectations and provided timely updates to the team. - Acted as a subject matter expert for escalated client issues. - Led team meetings to facilitate communication and organized team-building activities. - Stayed updated on internal processes, policies, and procedures to ensure seamless operations.