Vikas Gupta Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

Individual Contributor responsible for EDC sales.Identify and meet potential client by cold calling, market visits or using own network. Merchants Acquisition for Paytm payment and marketing solutions product offerings such as EDC, QR,POS. Maintaining and sustaining long term relationship with every on-board merchant. Driving Incremental revenue from the acquired portfolio of accounts and prospects through Upselling of new services.

Greater Noida, Uttar Pradesh, India

Worked in coordination with the JIO center manager to achieve COCP, IOIP, Broadband, Internet LeasedLine ( JIO FIBER) target and revenue on monthly basis. Handling, Managing and getting new channel partner on board along with managing a team of field executives. Driving SME and enterprise products and services to the prospective customers. Pitching enterprise products and services to prospective customers. Create sales funnel and ensure account penetration. Ensure to achieve defined acquisition targets. Interact with customer and network installation team for delivery. Manage customer relationships and escalations. Ensure proper coordination with different department for speedy activation. Responsible for sim activations through SMB – ODSS field Sales executive. Hiring of SMB – ODSS field Sales Executive get them on board by coordinating with JC & State HR. Hiring Channel partners and managing them also get the billing done for the inventory and maintaining thestock of JIO Phone and JIO Wi-Fi. Ensure product availability with Channel Partner.

Gurgaon, India

Managing Cross-Sell & Upsell team, wherein the team was responsible for upgrading client's account, handling their queries, acting as a relationship manager and to ensure that first call resolution was given on call,Prior to that Managing Corporate Sales & Channel Sales, wherein the Team is responsible for sales (Software and Telecom products).Maintaining their daily call report, maintaining database of daily revenue, analysis of data was done to enhance the productivity of the team.Ensuring that the team leaders are listening to calls, are providing them appropriate feedback and are in sync with the quality analyst for calibration and weekly call session.Maintaining and making proper MIS for self, management and client understanding of daily and monthly work activities.Calculating Incentive sheet for agents, closely working on CAF, JIRA. Motivating team, new joiners by arranging their training, outings so that the team gives better productivity and output.

Noida, Uttar Pradesh, India

Handling Inbound Process, wherein the Team is responsible for Customer Support, Complaint. Management & Customer Satisfaction. Vendor and Logistic management. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Analyzed call volume and average call time to monitor Customer Service Representative Performance andproductivity. Organizing proper and regular training for the Team for better customer handling.• Conducting weekly reviews with QA team to ensure better quality of calls. Building and maintaining proper relationship in-between Client and the Organization for better response inbusiness. Maintaining and making proper MIS for self, management and client understanding of daily and monthly work activities.