Vikas Kumar

Vikas Kumar Email and Phone Number

Process Developer (Abbott Laboratories) United States. @ Genpact
new york, new york, united states
Vikas Kumar's Location
Delhi, India, India
About Vikas Kumar

Initially started as a Customer Service Representative. Within 4 months was asked to handle escalation desk calls . My hard work and consistency paid off . I thrive to be an expert in process knowledge, one of the best performer and excelling in all KPI's and metrics.I have worked with a proven track record of successfully resolving complex issues and managing escalated customer concerns, I am skilled in providing efficient and effective solutions. I thrive in fast-paced environments, leading teams and collaborating with cross-functional stakeholders to ensure customer satisfaction. In the Year 2022 i was promoted aa a Ecsalation Desk Team Leader and gave my best to be best leader in terms of a coach and supporter for my team. Let's connect and discuss how I can influence you all.

Vikas Kumar's Current Company Details
Genpact

Genpact

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Process Developer (Abbott Laboratories) United States.
new york, new york, united states
Website:
genpact.com
Employees:
95060
Vikas Kumar Work Experience Details
  • Genpact
    Process Developer
    Genpact Sep 2023 - Present
    India
    In my role as a Process Developer at Abbott Industries, specializing in the healthcare sector, I have been dedicated to optimizing and streamlining critical processes. Leveraging my expertise, I analyze existing workflows, identify bottlenecks, and design efficient and scalable solutions to enhance operations. Collaborating closely with cross-functional teams, I ensure alignment with Abbott's standards of quality, compliance, and customer satisfaction. Additionally, I engage in continuous process improvement, incorporating feedback and leveraging technology to drive innovation. Through my efforts, I contribute to Abbott Industries' mission of providing exceptional healthcare solutions and services to improve and save lives.
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  • Telus International India
    Escalation Desk Manager
    Telus International India Oct 2022 - Sep 2023
    India
    Having served as an Escalation Desk Team Leader at Amazon for a year, I have honed my leadership abilities in overseeing a team of dedicated associates and managing escalated customer inquiries. My role involved supervising the resolution process, optimizing team performance, and ensuring adherence to protocols and quality standards. I provided guidance and mentorship to team members, fostering a culture of growth, collaboration, and customer-centricity. Through meticulous monitoring of escalations, identifying areas for improvement, and implementing tailored strategies, I played a pivotal role in reducing escalations and enhancing overall customer satisfaction, contributing to Amazon's service excellence.
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  • Telus International India
    Escalation Desk Associate
    Telus International India Apr 2021 - Sep 2022
    India
    As an Escalation Desk Associate at Amazon, I am responsible for swiftly and effectively resolving escalated customer concerns, ensuring the highest levels of satisfaction. Leveraging exceptional communication and problem-solving skills, I navigate complex issues and collaborate with cross-functional teams to find optimal resolutions. My role involves analyzing data and trends to identify recurring problems, devising proactive strategies to mitigate escalations, and providing valuable feedback to improve processes. Through maintaining a professional demeanor and prioritizing customer-centricity, I contribute to Amazon's reputation for delivering unparalleled service and fostering long-term customer relationships.
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Vikas Kumar Education Details

Frequently Asked Questions about Vikas Kumar

What company does Vikas Kumar work for?

Vikas Kumar works for Genpact

What is Vikas Kumar's role at the current company?

Vikas Kumar's current role is Process Developer (Abbott Laboratories) United States..

What schools did Vikas Kumar attend?

Vikas Kumar attended Ccs (Chaudhary Charan Singh)university, Gurukul International School - India, Gurukul International School - India.

Who are Vikas Kumar's colleagues?

Vikas Kumar's colleagues are Bala Kumar, Mayank Gupta, Yasmin Tayla, Srikant Ch, Peter Latin, Santhosh Kumar, Wajahat Syed.

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