Providing Broadcom Tech Support to APAC Customers

Experienced Technical Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Windows Server, Symantec IT Management (Altiris), Symantec DLP, Trend micro, Symantec Endpoint Security, EDR, McAfee Epo, Sophos Endpoint, Installation and Troubleshooting.

As Technical Assistant Manager, I am responsible for defining standards for end user hardware and software, and leading a very lean team of technical staff to implement new IT products and services, while also working with the business to exploit the capabilities and promote the adoption of existing systems.• Administering Datacenter operation, accountable for the uptime of IT services.• IT security Audit and Implementation• IT Service desk operation, Procurement of IT assets, inventory and License management • Handling team of 10 persons, responsible for server, storage, network, security and end user computers.

Manage/ Support Symantec Altiris Patch management (7.6, 8.0) pan IndiaInstallation of Symantec Altiris Patch management serverUpdate the Symantec Altiris Patch managementCreate new task for Patch ManagementDownload & distribute the packagesTest all security patches & implementation Develop software installation packagesManage inventory reportingTroubleshoot issues with Altiris Agent Desktop Operating SystemMonitor all components of Altiris solution including servers, remote workstations, Virtual Machines etc.Manage /Support McAfee End-Point Protection (5.3.1) pan IndiaHandling & installing and configuring a new EPO serverManaging McAfee Endpoint Protection products for large enterprise networkManaging McAfee ePO, Virus Scan Enterprise, Host Intrusion PreventionHandling migration and upgrading new product rollout to the estateHandling Virus remediation and resolving a virus outbreak situationAble to perform DAT remediation and maintain the compliance levelEfficient in performing HIPS event analysis based on the events triggeredManage/Support WSUS ServerInstallation and Administration of WSUS ServerGenerating reportsApprove patches for end user machineTroubleshoot issues with not reported systemsDomain controllerCreate/Delete domain user & manage the user permission/ privilege Installing, Configuring and Managing AD / DHCP / DNS ServicesAdded and removed server roles and featuresManaged the user accounts, security groups (Creation, Deletion and Permissions)Managed Group Policy Objects (GPOs)

Worked as IT Infrasturcture AdministratorCOMPANY PROFILE: ISO 9001:2000 CERTIFIEDCOMPANY PRODUCTS: Auto Component partsCOMPANY TURNOVER: 100 Crores; Handling 60 computers, 4 workstations.Responsible for installation MS Windows 2008 & MS Windows 2003 Server handling.Installation of Symantec Server, Altiris Patch Management, Oracle Server ,VM Ware.Support for all hardware & wireless Network (Wi-Fi, VPN) & data backup.Installation of Operating System (Win 98,2000,XP,Vista & 7)Troubleshooting common user problems frequently on site.Installation of all new computer hardware & software.Installation of All type of software’s :-Engineering related: Auto Cad, Pro E, Solid Works, Cad Cam, and Image Analyzer.Commercial: Tally, Oracle (8i, 9i, 10g), D2k; MS- Office 2007/2010, Outlook Express, Acrobat Reader, WinZip.Troubleshooting PC’s & printers (Network Printer, Dot Matrix, LaserJet, Deskjet) & scanner.Installation of Switches & Cabling.Installation and Configuration of Anti-virus & Patch Management over the Network.Guiding the Computer Operators to handle hardware systematically.Configure MS Outlook & Outlook express & resolve mail issue. ERP Coordination & USER Training.Handle ERP Quires Related with Users. Logging & tracking the calls for parts.Configuration of Email Id’s on Blackberry. Handle CCTV security cameras

Job Responsibility’s:-Handled 120 computers.Support for all hardware & Network.Installation of Operating System (Win 98,2000,XP)Troubleshooting common user problems frequently on site.Installation of all new computer hardware & software.Installation of All type of software’s:-Auto Cad, Oracle 8i, D2K, MS Office, Outlook Express.Troubleshooting PC’s & NetworkInstallation of Switches & Cabling.Configure MS Outlook & Outlook express & resolve mail issue. SAP Coordination & USER Training