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Heading Sales Operations for Delhi NCR

As BPO ops Head, Ensured that all outsourced processes meet desired quality and efficiency standards while Consistently deliveringstated KPIs. Managed HGS bangalore & Hero BPO Gurgaon with 400 FTEsResponsible for Postpay Operations for North & West IndiaKey Deliverable include:EBITA, Revenue Market Share & Strategic Distribution along with TSAT

As (Business Head -Telecom) , I was responsible for error free launch of 110 new stores & operations of Telecom Business in upper north (Punjab & Haryana) with the help of a dedicated Marketing, Supply Chain & Business Development Managers team.Product line includes-Mobiles, Accessories, Connections (GSM & CDMA), E-Recharge, Memory cards & pen-drives etcCrossed a sale of 22000 plus Mobiles/month with 80 million of monthly telecom turnover (13% + market share in operating territories) within first 12 months of launch & ensured EBITDA +ive for vertical

I was responsible for Airtel Institutional/SME business in Delhi NCR.• Key Account & Relationship Management (Ensuring Direct Relationship, Corporate Road Shows, Loyalty reward programs etc.)• Focus on higher revenue generation from existing and new accounts by conducting VAS & orientation camps, Ensuring regular training of channel & account managers for product & selling skills• Complete mapping of territory through FOS & external agency to collect relevant data before launch• Meet with dealers, national accounts, end-users, and the sales force to define new product requirements and work with product development to document these requirements in product specifications. • Analyze competitive product offerings in terms of features and benefits as well as price points. • Develop written launch plans outlining the launch process, present launch plans to senior management for approval, and track actual unit sales and gross margin performance for new product launches.