Electronics Repair Technician | Health & Safety Coordinator
Oakville, Ontario, Canada
• Troubleshoot electrical mapping, installation and returns of outdoor commercial light fixtures to findroot cause of failure and document all findings.• Electronics Design validation and Testing under Surge and EFT protection systems for electrical safetyof equipment and higher reliability.• Generate root cause analysis to product managers and/or manufacturing engineers.• Generate internal and external Failure analysis reports.• Coordinate and assist production with repairs, issue repair work orders.• Manages product returns and warranty process.• Manage inventory of the return merchandise items;• Perform repairs if needed, including replacing components, soldering, re-wiring, etc.• Manage, maintain and update RMA database on regular manner;• Identifies trends in RMA requests; monitors failures for systemic and recurring issues;• Prepare analytical and interpretive reports to drive improvements;• Measures, monitors, and maintains reports for top warranty items and actively works withappropriate departments in correction of top issues;• Failure Analysis and RMA data utilizing for statistical analysis;• Support sales, product managers and manufacturing engineers with technical input relating theproduct failure findings;• Maintain safe working environment by following and establishing company safety procedures;• Establish and manages KPI’s for RMA and warranty items;• Identify root cause and make a statement about Company’s or Customer’s fault in RMA cases;• Distribute tasks and supervise work of assistants, if required