Vikas Monga Email & Phone Number

Guelph, On, Ca

- Developed strategy on zero emission goals, action plan and future proofing- Led the project for Electric Vehicle (E.V) shunt trucks, overseeing infrastructure planning, power requirements and conducting analytics on power consumption and cost.- Developed our fleet health metrics for safety, fuel efficiency, and maintenance costs- Perform fuel analytics, safety analytics and shop cost analytics for the fleet to help in decision making- Manage all daily reports and documentation related to matters of operational performance- Implemented use of telematics to monitor fleet health in real time resulting in reduction of operational costs.- Developed strategic vendors partners to reduce operating costs and maximize profits and manage vendor relationship for equipment procurement both with dealership and OEM.- Strengthened equipment OEM vendor relationships that has resulted in vendors accepting to bring warranty repairs inhouse thus increasing uptime of trucks and cost reduction.

Milton, Ontario

Training administrator for the dealership. Responsible for developing and training technicians and service support staff for fleet customers, Develop processes, advising on strategic decisions related to equipment, providing action plan based on metrics.Helped uplift revenue by 21.8% in 2017 by developing maintenance schedules and publishing SRTs thereby reducing undercharging and building up customer trust.Contributing to ~$1.4M/year in cost savings for a major fleet handling of over 1400 trucks and 5500 trailers for their service centers through continuous improvement in operational efficiencies, tuning service processes and advising on strategic decisions related to equipment. Brought down the average downtime from 12 days/month to 4 days/month. Improved Google rating from 2.1 to 3.8 by implementing customer focused processes.Assisted Fleet vendor IM3 in mapping processes for their new software for the Service/Parts/warehousing and helped in defining metrics to measure performance

Mississauga

Responsible for the operations and profitability of the service center. Liaising with OEM on service-related issues, product report, warranty costing reports. Monitoring critical results area like $/RO, hours/RO, efficiency, productivity, Parts obsolescence report, DIO (Days inventory outstanding), technician unapplied time, customer retention, customer concern resolution and shop come back analysis. Responsible for service marketing in terms of dealership promotions, employee engagement, team development and trainingOutstanding Skills Award 2014 (in Hyundai HQ South Korea)Gold Award 2014 and 2013, finished #1 in CSI all over Canada2013 and 2014,Gold Award from Hyundai Auto Canada for Service excellence in 2007Increased revenue by approx. 17.5% by improving the metric $/RO from 1.16 to 1.54 by identifying new service opportunities and improving operational efficiency.Reduced comebacks by 70% by introducing FRFT tracking form and analytics.Improved CSI from 84% to 92% by implementing concern resolution process and analytics.Established and Implemented service processes as per Hyundai Canada Signature certification guidelines achieving 100% in audit in service processes in 2015 and 2016 under my leadership conducted by J.D Power audit. Improved warranty acceptance rate from 92% to 99.2% by implementing quality process for warranty submission and management.

Responsible for operations and profitability of three Service Facility: Main Shop, Quick repair center and Body shop. Non-technical trainer for Service advisors for the group. Internal process auditor for the group.Brought Service Centre to #1 from 13th position in six month’s period in terms of revenue and CSI through process establishments and improvements, leadership, customer-oriented focus, and employee engagement.Introduced Kaizen movement inspiring my team to look for improvements, which resulted in operational efficiency and cost saving. It improved gross profit by 6%, shop efficiency from 78% to 110% and overall productivity from 72% to 95%.Introduced Fix it right first-time guidelines which resulted in decrease in comebacks by 50%.

New Delhi

Bahrain

Won Outstanding Service Advisor skill award in National Service Advisor skill contest -1998 held by Toyota Motor Corporation

Master Of Business Administration - Mba

Bachelor Of Engineering - Be, Mechanical Engineering