Logistics Management:#Plan and coordinate logistics operations, including transportation, warehousing#Managing B2B, B2C shipments#Monitor and optimize logistics processes to maximize efficiency and minimize costs.#Ensure timely delivery of products to customers and resolve any issues or delays that may arise.#Maintain inventory levels and ensure accuracy through regular stock audits.#Collaborate with suppliers and logistics partners to negotiate contracts and ensure the best possible terms.#Implement and maintain systems and software for tracking and managing logistics operations.#Coordinated with factor agents to manage net terms orders and ensured seamless payment processing.Customer Relationship Management (CRM):#Develop and maintain strong relationships with customers to understand their needs and preferences.Serve as the primary point of contact for customers and address any inquiries or concerns in a timely and professional manner.#Coordinating with the customer for pre and post-payment before delivery.#Collect and analyze customer feedback to identify areas for improvement and implement strategies to enhance customer satisfaction.#Utilize CRM software to track customer interactions, manage accounts, and generate reports for management review.