ServiceNow innovations, integrations, JavaScript, Best Practises, Data Integration, Cross Platform functionalities.

ServiceNow Platform Development, Support

Responsible for Development and Administration of Service-Now.Responsible for cloning instance(s), managing instance upgrade to new Service-Now releases.Implementation of various modules with Agile methodology.Incident management and Service Level Management.Providing on-call support on rotation basis.Integrating Service Now with other third-party tools.

Job Responsibilities: Configuring, administering and scripting the ServiceNow ITSM tool. Working on ServiceNow components such as Service Catalog, Change Management, Incident Management, Problem Management, Asset Management, CMDB,Knowledge Management, Release Management. Configuring ServiceNow reports and dashboards. Perform basic admin activities like Field Watcher, Content Management System, Email Notifications (Priority/ Weight concept) Manage data within tables, the configuration management database (CMDB), import and update sets. Working with ServiceNow Knowledge Base and check the knowledge feedback data, generate reports, check knowledge article status etc. Perform day to day administration of the ServiceNow system, including making approved changes to process and work flows. Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools Work directly with end users to resolve support issues within ServiceNow  Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow Collaborate effectively with others to develop solutions and handle updates and configuration changes/requests. Identify system deficiencies and recommend solutions Managing Data Feeds and Loading data in ServiceNow Working on user management/ groups/ roles.

Job Responsibilities: Worked at Onsite client location on 1 year’s assignment.  Responsible for ITIL processes like Incident Management, Work Request management, Change Management, Problem Management, Knowledge management using ServiceNow. Responsible for the support of new or existing systems supporting Underwriting, Claims and Actuarial applications.  The team also manages the long term roadmap of applications leveraging their functionality throughout their lifecycle. Point of contact for technical requests for the Re-Insurance applications – Level 2 support. Document the request or problem and administrate it via the request management tool. Prioritize and schedule problems, escalate problems where required. Record, track, and document the problem-solving steps, decisions made and actions taken, through to the final resolution. Apply diagnostic utilities to aid in troubleshooting. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes including installing and upgrading software, configuring application and executing data refreshes. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Develop self-help content and knowledge base articles for end users. Perform related duties consistent with the scope and intent of the position

Job Responsibilities:  BMC's Remedy ARS 7.x / ITSM 7.x customizations for client. Upgrade approaches from BMC Remedy one version to another. Remedy ARS workflows and Forms customizations, installations and implementation. Analyzing Remedy workflows & Overlays to understand the customizations and guide during the upgrade. Installation, Configuration and Customization of all modules of ITSM 7.x (IM/PM/CM/SRM/SLM/KM) and Remedy ARS 7.x custom application development. Providing end to end out of box or custom solutions for BMC Remedy applications. Expertise in BMC Remedy ITSM Administration and Support.

Job Responsibilities: To keep monitoring and troubleshoot for keeping the Docbase(s) (content repositories) up and running. Configure & search for audit trails. Run Administration methods using DQL. Create & Run job sequence. Managing the Global content repository for Pfizer, to become the only content repository for this organization in near future. Client servicing and consultation in using the above technologies and managing documents and content within using chat channels. Create permissions sets. Constant interaction with client and on-site members for requirements gathering, incident diagnosis and resolution. Part of the team conducting User Acceptance Test and solving Client issues and queries in the fast-paced environment. Administration and maintenance of applications hosted on Livelink platform. Managing the Users’ accounts in Documentum.  Managing Workflows and lifecycles of the content Responsible for documenting the implementation and assisted in creating user manuals. Perform administrative tasks like Documentum security, changes to system as directed by customers, recover deleted data, maintain Documentum and Oracle tables, run administrator jobs etc.