Vikas Pandit Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

ServiceNow innovations, integrations, JavaScript, Best Practises, Data Integration, Cross Platform functionalities.

Pune, Maharashtra, India

ServiceNow Platform Development, Support

Pune, Maharashtra, India

Responsible for Development and Administration of Service-Now.Responsible for cloning instance(s), managing instance upgrade to new Service-Now releases.Implementation of various modules with Agile methodology.Incident management and Service Level Management.Providing on-call support on rotation basis.Integrating Service Now with other third-party tools.

Pune, Maharashtra

Job Responsibilities: Configuring, administering and scripting the ServiceNow ITSM tool. Working on ServiceNow components such as Service Catalog, Change Management, Incident Management, Problem Management, Asset Management, CMDB,Knowledge Management, Release Management. Configuring ServiceNow reports and dashboards. Perform basic admin activities like Field Watcher, Content Management System, Email Notifications (Priority/ Weight concept) Manage data within tables, the configuration management database (CMDB), import and update sets. Working with ServiceNow Knowledge Base and check the knowledge feedback data, generate reports, check knowledge article status etc. Perform day to day administration of the ServiceNow system, including making approved changes to process and work flows. Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools Work directly with end users to resolve support issues within ServiceNow  Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow Collaborate effectively with others to develop solutions and handle updates and configuration changes/requests. Identify system deficiencies and recommend solutions Managing Data Feeds and Loading data in ServiceNow Working on user management/ groups/ roles.

Pune

Job Responsibilities: Worked at Onsite client location on 1 year’s assignment.  Responsible for ITIL processes like Incident Management, Work Request management, Change Management, Problem Management, Knowledge management using ServiceNow. Responsible for the support of new or existing systems supporting Underwriting, Claims and Actuarial applications.  The team also manages the long term roadmap of applications leveraging their functionality throughout their lifecycle. Point of contact for technical requests for the Re-Insurance applications – Level 2 support. Document the request or problem and administrate it via the request management tool. Prioritize and schedule problems, escalate problems where required. Record, track, and document the problem-solving steps, decisions made and actions taken, through to the final resolution. Apply diagnostic utilities to aid in troubleshooting. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes including installing and upgrading software, configuring application and executing data refreshes. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Develop self-help content and knowledge base articles for end users. Perform related duties consistent with the scope and intent of the position

Pune Area, India

Job Responsibilities:  BMC's Remedy ARS 7.x / ITSM 7.x customizations for client. Upgrade approaches from BMC Remedy one version to another. Remedy ARS workflows and Forms customizations, installations and implementation. Analyzing Remedy workflows & Overlays to understand the customizations and guide during the upgrade. Installation, Configuration and Customization of all modules of ITSM 7.x (IM/PM/CM/SRM/SLM/KM) and Remedy ARS 7.x custom application development. Providing end to end out of box or custom solutions for BMC Remedy applications. Expertise in BMC Remedy ITSM Administration and Support.

Pune, Maharashtra, India

Job Responsibilities: To keep monitoring and troubleshoot for keeping the Docbase(s) (content repositories) up and running. Configure & search for audit trails. Run Administration methods using DQL. Create & Run job sequence. Managing the Global content repository for Pfizer, to become the only content repository for this organization in near future. Client servicing and consultation in using the above technologies and managing documents and content within using chat channels. Create permissions sets. Constant interaction with client and on-site members for requirements gathering, incident diagnosis and resolution. Part of the team conducting User Acceptance Test and solving Client issues and queries in the fast-paced environment. Administration and maintenance of applications hosted on Livelink platform. Managing the Users’ accounts in Documentum.  Managing Workflows and lifecycles of the content Responsible for documenting the implementation and assisted in creating user manuals. Perform administrative tasks like Documentum security, changes to system as directed by customers, recover deleted data, maintain Documentum and Oracle tables, run administrator jobs etc.

Bachelor'S Of Computer Application, Computer And Information Sciences, General

University Year Percentage Class

H.S.C, Physics, Biology, Mathamatics, Chemistry, A

First Class

Ssc, General Studies