Special Project for HDC (Highly Dissatisfied Customers) & Repeat Interactions:• Publish repeated VoCs & deep dive analysis with Circle NCRT Heads for enduring solution.• Follow-up with Circle teams (NCRT Heads, Quality Heads) on highly dissatisfied customer & repeat customers. • Improve Churn, Repeat , Reopen Rate of Circles.Supervision & Audit of Circle TSG NPI for betterment of process:• Process design with stakeholders for removing E2E process gaps.• Investigate the E2E Customer Journey , Identify the gaps & share with concern team for rectification.• Sensitization of Circle TSG NPI Team for efficient SR Closure Practice.TSG NPI Resource Management (Team Size-170)• TSG NPI Partner Handling in term of Hiring, Payrolls, Attendance, Salary ,Incentives ,R&R• Vendor Handling & Management.• TSG NPI Resources reduction & optimization for cost controlHandling Out-Calling Desk• Analyze Voice Of Customer by conducting Out-Calling from TSG Advisor Team.• Conduct Out-calling on repeated complaints (>=5 Times) by TSG Advisor• Conduct Out-calling on other team member's or MSP requirement (Femto Calling).• Sensitization of TSG Advisor for efficient way of calling.

Manage Post Activity of Benchmark Audit of LTE Network carried out PAN India (28 R4G State)Post BM Analysis (MYCOM & JCP Tool) of Network wrt to Data & Voice KPI Portfolio.Prepare & Share the RCF for Actionable location with SHQ.Samsung LSMR OSS for reports & parameter setting for betterment of network performance.Analysis the Network KPIs with In house crowd source data (SNB) to identify poor performing areas & prepare corrective action plans.

Handle E2E LTE BenchMarking Project of one of clinet RJIL (Reliance Jio Infocom Ltd).Supervise & monitor all project activity in PAN India. Prepare yearly Audit Plan and execute it with minimum buffer delay.Check all the reports with all aspects and deliver to client within timeline. Create and maintain process for smooth ground operations.

Responsible & handle E2E Project Activity of SCFT(LTE/WCSMA/GSM) for Northen & South India Telecom Circles.Manage and Guide the LTE SCFT/Cluster Drive Project with 50+ Manpowers (5 RNOs, 5 Project Coordinators ,10 PPEs & 30 DTEs).SubContractor Vendor Management & New Resource Deployement. Project Revenue & Cost control Analysis and implementation.Report Delivery SCFT of 4G roll out sites.Billing, GRN, PO , WCC & IA handeling for all circles.Meeting with Customer for new projects & feedbacks.Equipment, Tool & Inventory Management & thier Maintenance.Full OHS inspections, Surprise Audit & Induction Trainings.To Give all kind of OHS Training like OHS Induction, First AidTraining etc.Analysis Drive log files on TEMS DISCOVERY .To Justify the customer for every problem for all circle.

Handling operations and maintenance of BTS and Transmission Equipment like mini link TN, MLE, AXX,OMT etc. Handling splitting of STM rings for its up-gradation to higher capacity and troubleshooting of Ericsson mini-link Traffic Node (2p, 6p and 20p) using mini-link craft terminal package. Responsible for troubleshooting and maintaining ERICSSON RBS 2000 and 6000 family (2204, 2204V2, 2206,2964, 2964V2, 2111, 6101, 6201,6202 etc) in all respects through OMT package (R37A/R40J/R41H, etc.). Overseeing software upgrade of BTS/Transmission Network Elements, handling E1 traffic routing and traffic bypass from existing sites to new sites, managing Microwave Links Alarms & rectifying with O&M Field Engineers. Supervising network maintenance activities and ensuring troubleshooting of network problems to achieve maximum network availability. Carrying out VSWR/DTF test for 900/1800MHz feeder cables (with/without TMA) using Anritsu S325D and maintaining NMS of NE Transmission Network. Managing operations, including DIP name change, DIP Checking, Blocking and Deblocking, BSC Monitoring and BSS activities, etc, up to an extent using Win foil 7.0 versions. Modifying customer’s complaints like call drops, call congestion, etc. by coordinating with RF Team.