Vikas Prasad Email and Phone Number

- Leading a team of application support professionals, with mentorship to ensure the efficient resolution of application-related issues within TAT.- Nodal point of contact and oversight of the day-to-day operations of the application support function, ensuring adherence to service level agreements (SLAs) and providing high-quality support services.- Maintained a strong relationship with business stakeholders with understanding their application requirement and ensuring to deliver exceptional customer service.- Established the key performance indicators (KPIs) to measure the effectiveness and efficiency of the support function, identifying areas for improvement and implementing process enhancements.- Collaborated with cross-functional teams, including development, infrastructure, and business teams, to ensure the smooth operation and availability of critical business applications.- Led the resolution of complex incidents, investigating root cause, coordinating with various teams, and implementing preventive measures to minimize future occurrences.- Proficient in utilizing Jira, the widely used project management and issue tracking tool, to effectively manage and track project tasks, issues, and progress.- Developed application support documentation, including standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides.- Managed vendor relationships for third-party application support for ensuring service levels and contractual obligations.

• Managing software developers' progress on applications and applied principles of scrum methodologies to keep projects on track.• Coached team in optimal time utilization through concepts of scrum and agile management methodologies.• Led sprint reviews and daily scrum meetings to touch base with the whole team and ensure that all members were performing satisfactorily.• Trained team members as well as the rest of the company staff in employing agile and scrum practices to improve workflow.• Managing vendors for IT Applications development and support• Projects were implemented around the following Systems:1. Salesforce implementation for B2B business - Sales Cloud, Service Cloud, and Marketing Cloud2, MS SharePoint on-premise for Delivery tracking system and online-based applications-DMS, Intranet, KM Portal3. Implemented HRMS Beehive software with all key modules4. Customized Web pages /HTML based applications5. Power BI based analytical reports6. CVR app to capture the customer visit detail and geolocation capturing7. Collection app to check their respective school's account summary and enter collection detail8. Manage Engine software for tracking and monitoring IT complaints and other operations9. Implemented Chatbots for service helpdesk

• Architecting the Technical Solution and Technical Design• System Analysis and Effort Estimations• Strengthened development methodologies by introducing a code quality document.• Collaborated with client/management to design, build and test systems.• Built databases and table structures following n-tier architecture methodology for web applications.• Review of code and Unit Test Cases.• Social Media Apis, Google Maps, Google Analytics, and Google Ad wards IntegrationProjects implemented:SKODA Auto India: The website includes information about products and services provides by Skoda India. The website has a robust CMS which allows customization of all information on the website like new campaigns, dealers, prices of products, etc. End-user can book their test drive, service for their vehicles, and get support for customer care of Skoda India.URL: http://www.skoda-auto.co.in/Technologies Used: K2NG CMS, ASP.Net, C#.Net, SQL Server 2012, JQuery, BootstrapRole: Development and research, Team management, Strategy & feasibility study, Cost & effort estimation, Functional TestingFuture Consumer Corporate Website: The website is responsive and includes information about products and services provides by Future Group. The website has a robust CMS which allows customization of all information on the website like About Us, Our Brands, Our Business, Careers, Investors, Media, and Contact UsURL: http://futureconsumer.in/Technologies Used: ASP.Net, C#.Net, SQL Server 2012, JQuery, BootstrapRole: Development and research, Team management, Strategy & feasibility study, Cost & effort estimation, Functional TestingGo Air: The website is responsive and includes complete products and services provides by Go Air. The website has Umbraco CMS which allows customization of all information on the website. End-user can book their flight tickets.URL: https://www.goair.in/Technologies Used: Umbarco CMS, .NetRole: Maintenance, Team management, Cost & effort estimation

• Developing high quality, high performance, and highly reliable web applications.• Creating features that work across multiple web applications, systems & portals.• Reviewing code for quality, finding weaknesses & ensuring adherence to standards.• Working with database administrators to design bespoke relational databases.• Giving senior managers performance reviews on the work of junior developers• Identifying tasks and functions that could be further improved through automation.• Working as part of team involved in high complexity source code development.• Estimating the time, it will take to develop and implement any software updates.• Serving as a mentor to less experienced software engineers and advising them.• Monitoring the effects of any changed code to see if it has affected the performance of any related software or systems.Projects implemented:Satyamev Jayate: The website showcase an Indian television talk show aired on various channels within Star Network. This website contains all the content and information of episodes aired with donating and details functionality.URL: http://www.satyamevjayate.in/Technologies Used: ASP.Net, C#.Net, SQL Server 2012, jQueryRole: Development and research, Functional TestingVolkswagen Motorsport India: Volkswagen Motorsports India's online identity creation. The website includes information about Polo R Cup races, INRC Rally races, driver profiles, driver registration, race calendar, race live webcast, gallery etc. The website has a robust CMS which allows customization of all information on the website during races and otherwise. This online identity of Volkswagen Motorsport has helped them increase their ranking notably on Google search queries and generate required online conversations since its creation.URL: https://www.volkswagen.co.in/Technologies Used: ASP.Net, C#.Net, SQL Server 2012, jQueryRole: Development and research, Functional Testing

• Developed and modified software modules based on business requirements.• Developed high quality codes in C#, .NET and Java languages.• Prepared technical requirements, functional specifications and configuration documents.• Addressed technical queries from clients in a prompt manner.• Worked with QA team in unit testing and system testing.• Coordinated with project team to develop ad-hoc prototypes.Projects implemented:Media Business Application: This website is used by GroupM management team to monitor and manage the advertisements shown in TV channels. And maintain and schedule the telecast as per the TRP of the TV show. It's also includes the costing for the telecast as per the duration of advertisement. Data has been uploaded from custom CMS by the analyses department.Technologies Used: ASP.Net, C#.Net, SQL Server 2008, JavaScriptRole: Development and research, Functional TestingCustomer Service Intranet: Re-design of Intranet with new features, functionalities, and technology. The Intranet is used by DHL CS employees, to share company data and their work. From employee's personal detail to the work done by them maintained on it. The work uploaded on intranet, and automated system distributes work in different databases after sorting effects. Also, Daily news, updates, muster, birthdays, events, messages, email, etc. maintained and displayed as reminder. Many small modules, or we can say bunch of many small projects get connected and makes a giant DHL Intranet.Technologies Used: ASP.Net, C#.Net, SQL Server 2008, JavaScriptRole: Development and research, Functional Testing

• Developed and modified software modules based on business requirements.• Developed high quality codes in C#, .NET and Java languages.• Prepared technical requirements, functional specifications and configuration documents.• Addressed technical queries from clients in a prompt manner.• Worked with QA team in unit testing and system testing.Coordinated with project team to develop ad-hoc prototypes.