Vikas Raj Email and Phone Number

I am responsible for identifying improvement areas in the sales process, and support & implement the standard operating procedures across India; ensuring adherence of best practices at all sales locations & departments so as to provide excellent customer delight experience with better sales volumes at all times.

Lead training initiatives for relationship managers and new recruits nationwide. I played a crucial role in aligning team members with the rapid expansion plans of this dynamic funded start-up. My responsibilities included developing need-based content for training, managing organizational content, and conducting timely evaluations for continuous improvement. I provided coaching on effective sales dialogues, lead requirement analysis, content creation, and delivery for Spinny Max's premium… Show more Lead training initiatives for relationship managers and new recruits nationwide. I played a crucial role in aligning team members with the rapid expansion plans of this dynamic funded start-up. My responsibilities included developing need-based content for training, managing organizational content, and conducting timely evaluations for continuous improvement. I provided coaching on effective sales dialogues, lead requirement analysis, content creation, and delivery for Spinny Max's premium vertical. Additionally, I educated teams on the transition from BS IV to BS VI standards in the automotive industry and collaborate with internal operations for optimal throughput. My role encompasses comprehensive product and process training for customer-facing roles, covering all brands and models. I strategically designed and implemented annual training plans, ensuring feedback systems are in place for ongoing improvement. My commitment extended to analyzing organizational needs through Training Need Identification (TNI) and Training Need Analysis (TNA), recommending training mixes to enhance both employee and organizational effectiveness Show less

Responsible for the induction and Train the Trainer (TTT) programs at Maruti Suzuki India Ltd Academy, focusing on the comprehensive training of Dealer Sales Consultants to enhance their product and process knowledge. It involved overseeing MIS, guiding trainees during OJT sessions, and conducting induction sessions for new trainers, provide competition analysis, and ensure the success of Dealer Sales Consultant training programs. My role extends to corporate social responsibility (CSR)… Show more Responsible for the induction and Train the Trainer (TTT) programs at Maruti Suzuki India Ltd Academy, focusing on the comprehensive training of Dealer Sales Consultants to enhance their product and process knowledge. It involved overseeing MIS, guiding trainees during OJT sessions, and conducting induction sessions for new trainers, provide competition analysis, and ensure the success of Dealer Sales Consultant training programs. My role extends to corporate social responsibility (CSR) initiatives, where I delivered training in Automobile Product, Process, Technical, and Service areas. Dedicated to identifying individual training needs, ensuring continuous improvement in trainee performance, and adhering to manufacturer-defined processes in content delivery. My expertise covered a range of topics, including automobile technology, sales processes, negotiation techniques, objection handling, and customer satisfaction strategies. Show less

I have been instrumental in formulating and implementing policies to effectively address customer concerns. I have conducted rigorous interviews and application reviews. Monitoring evolving customer preferences, I strategically directed sales efforts and defined Key Result Areas (KRAs) to ensure the consistent delivery of quality services. My leadership extended to motivating and training team members, covering both new and existing sales forces, across four outlets. I have actively contributed… Show more I have been instrumental in formulating and implementing policies to effectively address customer concerns. I have conducted rigorous interviews and application reviews. Monitoring evolving customer preferences, I strategically directed sales efforts and defined Key Result Areas (KRAs) to ensure the consistent delivery of quality services. My leadership extended to motivating and training team members, covering both new and existing sales forces, across four outlets. I have actively contributed to scripting effective sales pitches and fostering a customer-centric approach. Additionally, I played a key role in implementing Care 2.0 (Customer Approved Renault Experience) at the dealership level and served as the Master Trainer for Renault India's premium products. My commitment extends to evaluating data for operational efficiency improvements and fostering enduring relationships with clients for sustained business growth. Show less