Vikas Shetty Email & Phone Number

Dubai

Managing a productive tele sales team to source insurance products for Motor/Home and Travel.Assisting the team with leads generates/sales calls, coordinating with various vendors. product and pricing negotiations and processing of the business requirements.Achieving Unit business targets. Recruitment of advisors /training to ensure correct solution and experience is provided to the clients. Generating and managing unit reports to track the daily/monthly productivity.Monitoring and mentoring the team -KPI

Dubai

Sale of Motor, Travel and Home Insurance to customers across UAE via phone, email. Etc.Liaising with various insurance companies and underwrites of the respective companies to get the best rate for customersSourcing customers and creating a personal database of prospective sales opportunities through referrals and other channelsMaintaining least turnaround time in dispatch of insurance to the customer and end to end support Associating and building customer relations to facilitate a long healthy relationship with the organization.

Mumbai Area, India

 Managing client’s queries post sales until possession. Handling registration process, collections process and various communications to assist clients for smooth journey. Interactions with clients via calls, emails, letters and also face to face. Meeting collections targets, preparing reports and presenting to the team. Handling customer discrepancies and resolving them smoothly. Working closing with third party vendor for calling activity – conducting training, monitoring calls and call targets on daily basis. Assuring Customer Satisfaction by doing the right thing.

Handling teams. Preparing development plans for the team, coaching them and helping them execute these developments.MIS Reporting : Preparing efficiency reports about performance and tabulated performance graph.Conducting New Hire Process Training. Planning the entire training schedule along with adding valuable inputs to better the training material.Making and delivering presentations to the management on team and department business status and performance.Closely working with the Change Management team to streamline processes and standardizing the quality of process by bringing improvements in the current process.Roster creation for team members.Worked with the Sales Support department assisting stores, also for mobile number porting team for 3yrs.