Vikas Tanwar Email & Phone Number

Gold Coast, Queensland, Australia

269 key Business Hotel with 9 business & Function rooms , a casual dine restaurant &Bar, 1 sports Bar and Queensland’s only Revolving Horizon Sky-dine Restaurant with 24 hours Reception and in room Dining. -Drive team performance related to the hotel’s soft skills with particular focus around Guest Love, LoyaltyRecognition and Problem Handling.-Assists in the development and implementation of the quarterly action planning to achieve optimumguest satisfaction through Heartbeat and social media-Ensure IHG metric tools/audits are used and monitored to ensure total guest satisfaction and hotelcompliance with brand standards-Provide mentoring, coaching and regular feedback to team members to enhance performance and drive theirdevelopment.-Plan for future staffing needs in a timely manner, completing all stages of IHG Recruitment on-boarding-Ensure team are up-to-date with core and essential trainings, train colleagues in quality and service-Ensure all hotel service team members provide guests with prompt service, professional attention, andpersonal recognition-Conduct routine inspections of the hotel’s outlets and public areas -Ensure all credit and financial transactions are handled in a secure manner. Maintain cashiers float andhotel safe, ensuring accurate daily report of all money received, performs the audit balances andprepares all works for audit in an orderly fashion-Ensure that departmental CSA compliance is understood and executed by all colleagues. Maintainprocedures for security of monies, credit and financial transactions, guest security and inventory control-Drive revenue by maximising occupancy and ADR-Manage stock responsibly ensuring appropriate control and ordering to balance budget, demand and parlevels.-Champion the identification and reporting of hazards, evaluation or risks, and design and implementationof hazard and control measures. Facilitate the reporting and investigation of injuries and illnesses arising

Strahan, Tasmania, Australia

• Provide exceptional leadership, coaching and mentoring to the Front Office and Housekeeping teams to ensure they consistently deliver a high standard of guest experience.• Develop skills and knowledge of the Front Office and Housekeeping teams through training, discussion and leading by example.• Proactively identify opportunities for the team to introduce local activities and experiences.• Ensure staff identify opportunities to upsell and cross-sell to enhance the guest experience and generate increases in revenue.• Manage rostering, time-in-attendance and linkages to Payroll to ensure the Front Office and Housekeeping teams are rostered, managed and paid in accordance to their employment and Award conditions.• OPERA management to include training of staff, monthly reporting, data base management• Liaise with other departments and external providers to ensure the efficient running of the Front Office and Housekeeping teams.• Be familiar with and promote NRMA’s WH&S management system framework and support compliance within your areas of responsibility to minimise risks for self,• Contribute to the preparation of the annual budget and business plan and manage operational budgets through effective resource planning and oversightcolleagues and visitors.• In collaboration with the People & Culture team, manage the recruitment, induction and training of your team.• Actively engage with team to deliver on the activities that form part of NRMA’s Performance Framework Cycle• Actively build a vibrant, collaborative team focused environment.• Ensure all daily transaction requirements, administrative tasks and other duties are carried out in accordance with current company and legislative practices and procedures.• Preventing and detection of fraud, corruption and theft by complying with applicable laws and internal practices• Ensure all complaints, opportunities for improvement (internal & external) and positive feedback from customers are managed.

Strahan, Tasmania, Australia

• Oversee the smooth running of the Front Office Department on a day-to-day basis to achieve high levels of guest satisfaction• supervise the F.I.T. And group check-ins/outs to ensure maximum efficiency is maintained• Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met• Ensure daily briefings are carried out each shift and disseminate relevant information to the staff• Ensure all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. • Undertake computer assignments and maintenance as required• Monitor occupancy and rate levels with the Revenue Manager, ensuring that this information is distributed to user departments on a timely basis• Continue to update standards and procedure manuals, department training schedules, job descriptions and selection criteria• Maintain a system of regular staff training and reporting• Undertake relevant administration duties, associates with repairs and maintenance, work rosters, leave, requisitions, invoices and personnel• Participate in regular forecast meetings re business levels, payroll and expenses• Complete performance appraisals with direct reports• Represent the department at relevant meetings within and outside the hotel• Develop and maintain a motivational working environment with the department and positive relations with other departments•KPIs focus of customer satisfaction, internal process quality , employee satisfaction and financial performance index. •Budgeting , operations budget implementation and control and EBITDA growth • Ensure health and safety codes are implemented and oversee the personal hygiene and grooming standards of department employees• Provide employee counselling, support and guidance as required• Liaise with General Manager in the recruitment and selection of new associates.•monitoring Guest feedbacks and improve Net promoter scores.

Alice Springs, Northern Territory, Australia

• Oversee the smooth running of the Front Office Department on a day-to-day basis to achieve high levels of guest satisfaction• Continue to update and supervise the F.I.T. group check-ins/outs to ensure maximum efficiency is maintained• Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met• Ensure daily briefings are carried out each shift and disseminate relevant information to the staff• Ensure all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. • Undertake computer assignments and maintenance as required• Monitor occupancy and rate levels with the Reservations Manager, ensuring that this information is distributed to user departments on a timely basis• Continue to update standards and procedure manuals, department training schedules, job descriptions and selection criteria• Maintain a system of regular staff training and reporting• Undertake relevant administration duties, associates with repairs and maintenance, work rosters, leave, requisitions, invoices and personnel• Participate in regular forecast meetings re business levels, payroll and expenses• Complete performance appraisals with direct reports• Maintain regular quality control inspections of department standards• Represent the department at relevant meetings within and outside the hotel.• Develop and maintain a motivational working environment with the department and positive relations with other departments• Ensure health and safety codes are implemented and oversee the personal hygiene and grooming standards of department employees• Provide employee counselling, support and guidance as required•monitoring Guest feedbacks and improve Net promoter scores. •KPIs focus of customer satisfaction, internal process quality , employee satisfaction and financial performance index. •Budgeting , operations budget implementation and control and EBITDA growth

Melbourne, Victoria, Australia

Front office management of a 5 star Business hotel -Peppers Docklands Melbourne • Supervise, support and training of front Office team members to ensure standards and procedures are observed to a consistent , high level of service to the guests.• Ensure that all company and department policies and procedures are understood by all GSAs.• Ensure effective communication of new and updated information regarding policies, rates or general property information.• Conduct departmental meetings to brief team members on activities and discuss any issues relevant to the shift.• Attend and prepare meetings as and when required by senior management.• Carry out Front office reception duties as required.• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.• Assist with all enquiries and complaints and provide accurate information to guests about the property facilities and features.• Supervise the reservation ensuring maximum yield is achieved at all times.• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity.• Assist in preparing duty rosters, ensure that optimum performance is achieved within budgetary guidelines.• recruitment and training of team members for the department.•monitoring Guest feedbacks and improve Net promoter scores. •monitoring Guest feedbacks and improve Net promoter scores. • Organising skills trainings for Front office team members in conjunction with Human resources.• Implement strategies to increase the productivity and morale within the department in conjunction with the head of department.• Ensure all equipment are in good working order, reporting any faults, repairs or cleaning needs to appropriate department.•KPIs focus of customer satisfaction, internal process quality , employee satisfaction and financial performance index. •Budgeting , operations budget implementation and control and EBITDA growth

Kenmore East, Queensland, Australia

• Helping Team member(s) maintain and improve their job skills, and possibly prepare for jobs requiring greater skill.• Helping Shift Managers to improve their interpersonal skills in order to deal effectively in the restaurant role.• Setting up individualized training plans to strengthen each employee's existing skills or developing new ones.• Conducting departmental training meet.• Responsible for training pertaining to different roles. • Maintaining core training & self paced training records for the associates.• Actively taking part in quarterly associate meet for awards & recognition.• Responsible for restaurant training & profit & Loss.• Ensured adherence to Nando’s Restaurants Standards of service - Contributed to periodic successful Brand Standard Audits• Execution of branded Service and feedback process.• Conducted monthly process trainings for Team Member(s) and new joiners.• Vendor Management - Utilized resources from vendors to improve activities and generate new ideas•KPIs focus of customer satisfaction, internal process quality , employee satisfaction and financial performance index. •operations budget implementation and control and EBITDA growth

Kota, Rajasthan, India

Cost & Overhead ReductionsCustodian of whole Cinema.All departments i.e., admin HR, operations, security, housekeeping, F&B stores, Finance, Operations & IT reports directly to me and I am accountable for their performance.All government Cinema regulation to be followed regarding show tax, service charge & Entertainment tax and other government Department compliance to be maintained like labour, fire, PWD, Electrical etc.Inventory Planning & Control.Efficiency Improvement. Labor Relations & Efficiency. Cinema Infrastructure & Operations Budgeting. Supplier/Vendor Management. Workforce Scheduling & Time ManagementImplementation of training MIS for respective Department.Accountable for Cinema Profit & Loss.Competitor mapping and tracking.Comply with all statutory regulations related labour, Fire safety, PWD, sanitary convenience, electrical , entertainment tax , weight measures etc.Complying with all cinematography acts of state and center government.Pilferage control .Yield management.•KPIs focus of customer satisfaction, internal process quality , employee satisfaction and financial performance index. •monitoring Guest feedbacks and improve Net promoter scores. •Budgeting , operations budget implementation and control and EBITDA growth

Ahmedabad , India

• Custodian of the whole property.• All departments i.e., admin, operations, security, housekeeping, stores, accounts & IT reports directly to me.• All government cinema régulations to be followed regarding show tax & Entertainment tax and other departments like labour compliances, fire audits compliances etc.• Inventory Planning & Control• Efficiency Improvement• Labor Relations & Efficiency • Cinema Infrastructure & Operations Budgeting • Supplier/Vendor Management • Workforce Scheduling & Time Management• Implémentations of training MIS for respective departments.• Accountable for Cinema Profit & Loss.Cost and overhead reduction.•monitoring Guest feedbacks and improve Net promoter scores. •KPIs focus of customer satisfaction, internal process quality , employee satisfaction and financial performance index. •Budgeting , operations budget implementation and control and EBITDA growth

Ahmedabad

• Conducting orientation sessions and arranging on-the-job training sessions for new employees.• Helping Team member(s) maintain & improve their job skills and prepare for jobs requiring greater skill.• Helping Shift and assistant Managers to improve interpersonal skills in order to deal effectively in the restaurant role.• Setting up individualized training plans to strengthen employee's existing skills or developing new ones.• Conducting departmental training meet & Responsible for KFC’s training.• Maintaining Management trainees training record (Scheduling and recording their performance).• Maintaining core training & self-paced training records for the associates.• Actively taking part in quarterly associate meet for awards & recognition.• Conducting department Buddy Trainers champ meet.• Actively involved in the Launch & Training of Krusher in KFC,• Responsible for restaurant training & profit & Loss.• Knows language of hearing and speech impaired.• Ensured adherence to YUM! Restaurants International Standards of service - Contributed to periodic successful Brand Standard Audits• Execution of branded Service and feedback process.• Conducted monthly process training for Team Member(s) and new joiners.• Conducted half-yearly performance appraisal and feedback sessions with TM(s)• Prepared of financial reports and regularly published results with the team• Vendor Management - Utilized resources from vendors to improve activities and generate new ideas.

Ahmedabad, Gujarat, India

Front office activities of a 5 star Business hotel of Cambay group -Cambay grand in Ahmedabad , handling business centre, guests check in and outs , working on PMS with all reports , coordination with HK and F&B for guests requirements , arranging airport pick ups and drops for guest , reporting to front office manager.

Masters Of International Toursim And Hospitality Management And Masters Of Business Administration, Business Administration And Management, Tourism Amd Hospitality Management

B.Sc Hospitality & Hotel Administration

Senior Secondary Education