Lead and manage IT infrastructure projects, including Access Point Implementation, MDM Management, Azure Cloud Integration, and Tally Migration.Spearhead digital transformation initiatives to enhance operational efficiency and strengthen security postures across all locations.Drive disaster recovery and business continuity planning, ensuring organizational resilience and uptime during crises.Oversee network architecture upgrades, including firewall and load balancer deployment, and the setup of new office locations with a focus on scalability and future-readiness.Manage vendor relationships, including performance evaluations, contract negotiations, and lifecycle management, to optimize cost and service delivery.Handle the financial budget planning process (AOP, OpEx, and CapEx), ensuring cost-effective solutions without compromising quality or performance.Develop and enforce IT asset policies, providing clear governance for asset lifecycle management and ensuring compliance with regulatory standards.Lead and mentor a team of senior engineers, fostering growth, innovation, and collaboration in driving complex IT initiatives.Key Achievements:-Successfully implemented a company-wide surveillance system and CMS project, enhancing security and operational control across all locations.Led a network upgrade initiative that improved performance, reliability, and security, while ensuring business continuity and minimal downtime.Drove the migration of key business systems (like Tally) to cloud platforms, improving accessibility and reducing infrastructure costs.Improved infrastructure performance through the deployment of load balancers and firewall systems that bolstered network security and mitigated risks.Managed the POC activities for new technologies and solutions, ensuring a smooth transition and minimal risk during rollouts.

Infrastructure Design & ImplementationLead the design, deployment, and management of IT infrastructure, including servers, networks, and cloud environments.Plan and execute infrastructure upgrades and migrations to meet business needs.Develop and maintain technical documentation for systems and network configurations.Network & System AdministrationManage network infrastructure (LAN/WAN, firewalls, routers, switches) to ensure high performance and reliability.Administer and maintain server infrastructure, including virtualization and cloud platforms.Monitor and optimize system performance and network operations.Security & ComplianceImplement and enforce security policies and network protection strategies (firewalls, VPNs, IDS/IPS).Ensure data security and disaster recovery through regular backups and DR planning.Conduct security audits and ensure compliance with industry standards and regulations.Performance Monitoring & OptimizationUse monitoring tools to proactively track system performance and detect potential issues.Conduct capacity planning and optimize systems for scalability and future growth.Ensure high availability and redundancy across all infrastructure components.Troubleshooting & Incident ManagementAct as the escalation point for critical infrastructure issues, providing advanced troubleshooting support.Conduct root cause analysis for incidents and implement solutions to prevent recurrence.Collaborate with vendors and cross-functional teams to resolve infrastructure challenges.Team Leadership & MentorshipProvide guidance and mentorship to junior engineers, sharing expertise and best practices.Lead technical discussions and contribute to infrastructure roadmaps and strategy planning.Collaborate with cross-functional teams to align IT infrastructure initiatives with business objectives.Vendor & Stakeholder ManagementWork with vendors to procure and manage infrastructure hardware and software solutions.

Infrastructure Design & ImplementationLead the design, deployment, and management of IT infrastructure, including servers, networks, and cloud environments.Plan and execute infrastructure upgrades and migrations to meet business needs.Develop and maintain technical documentation for systems and network configurations.Network & System AdministrationManage network infrastructure (LAN/WAN, firewalls, routers, switches) to ensure high performance and reliability.Administer and maintain server infrastructure, including virtualization and cloud platforms.Monitor and optimize system performance and network operations.Security & ComplianceImplement and enforce security policies and network protection strategies (firewalls, VPNs, IDS/IPS).Ensure data security and disaster recovery through regular backups and DR planning.Conduct security audits and ensure compliance with industry standards and regulations.Performance Monitoring & OptimizationUse monitoring tools to proactively track system performance and detect potential issues.Conduct capacity planning and optimize systems for scalability and future growth.Ensure high availability and redundancy across all infrastructure components.Troubleshooting & Incident ManagementAct as the escalation point for critical infrastructure issues, providing advanced troubleshooting support.Conduct root cause analysis for incidents and implement solutions to prevent recurrence.Collaborate with vendors and cross-functional teams to resolve infrastructure challenges.Team Leadership & MentorshipProvide guidance and mentorship to junior engineers, sharing expertise and best practices.Lead technical discussions and contribute to infrastructure roadmaps and strategy planning.Collaborate with cross-functional teams to align IT infrastructure initiatives with business objectives.Vendor & Stakeholder ManagementWork with vendors to procure and manage infrastructure hardware and software solutions.

Infrastructure Design & StrategyLead the design, planning, and implementation of IT infrastructure solutions, ensuring alignment with business objectives and future scalability.Develop infrastructure architecture, integrating network, server, storage, and cloud components.Collaborate with senior leadership to define IT infrastructure roadmaps and long-term strategy.Network & Security ManagementManage and maintain network infrastructure, including LAN/WAN, VPNs, firewalls, routers, and switches, ensuring optimal performance and security.Implement and monitor network security solutions (firewalls, intrusion detection/prevention systems, DLP) to protect against cyber threats.Oversee network upgrades and security improvements, ensuring compliance with industry standards and internal security policies.Cloud & Virtualization SolutionsLead the deployment and management of cloud infrastructure (e.g., AWS, Azure), including the integration of hybrid cloud environments.Ensure proper security measures and compliance for cloud-based services, including access control and data protection.Disaster Recovery & Business ContinuityDevelop and implement robust disaster recovery (DR) plans and business continuity strategies to minimize downtime and ensure data integrity.Regularly test and update DR plans to ensure infrastructure resilience and quick recovery in the Optimize systems for high availability, redundancy, and fault tolerance, ensuring that infrastructure meets SLA requirements.Security Governance & ComplianceConduct regular security assessments and vulnerability testing to identify risks and develop mitigation strategies.Implement identity and access management (IAM) protocols, including role-based access control (RBAC), multifactor authentication (MFA), and data encryption.Incident Management & TroubleshootingOversee daily operations, delegating tasks, and ensuring that projects are completed on time and

End-User SupportProvide technical assistance to end-users, resolving issues related to hardware, software, peripherals, and network connectivity.Respond promptly to service requests, troubleshoot problems, and guide users through step-by-step solutions.Support remote users through remote desktop tools, ensuring that offsite users receive the same level of support.Hardware & Software TroubleshootingDiagnose and resolve hardware-related issues, including desktops, laptops, printers, and other peripherals.Install, configure, and maintain operating systems (Windows, macOS) and software applications.Ensure that all user systems are updated with the latest patches and security updates.System Setup & ConfigurationSet up, configure, and deploy new computers and hardware for employees.Install required software, configure user accounts, and ensure proper security settings on all workstations.Maintain asset inventory and documentation for all IT equipment.Network SupportAssist users with network connectivity issues, including Wi-Fi, LAN, and VPN connections.Provide support for email configuration, network printer setup, and troubleshooting internet access problems.Coordinate with the network team to escalate and resolve more complex network-related issues.User Account ManagementManage user accounts, including creating, modifying, and disabling accounts in Active Directory or other user management systems.Security & ComplianceImplement and monitor security measures on user devices, such as antivirus software, firewalls, and encryption.Ensure that users follow IT security policies, including password policies and data protection guidelines.Report any suspected security breaches or issues to the IT security team.Documentation & ReportingMaintain detailed records of all support requests and resolutions in the ticketing system (e.g., ServiceNow,

Manage overall technical Support