Vikas Vikas Email & Phone Number

I am a results-oriented professional with a proven track record in service operations management and customer relations. With over a decade of experience in the field, I have consistently delivered exceptional service and achieved high customer satisfaction. My expertise lies in problem-solving, front-end supervision, and creating a customer-centric environment.Currently, I serve as a Senior Team Supervisor at Eureka Forbes Limited, overseeing service operations in the Tri-city region of Chandigarh, Panchkula, and Mohali. In this role, I lead a team of co-roll employees and business partners, motivating them to achieve their personal goals and meet expected quotas. I ensure seamless service delivery by monitoring open calls, maintaining control over service executives' tracking logs, and resolving issues for various operations. By actively engaging with customers and dealers, I troubleshoot and resolve problems while maintaining strong customer relations.Previously, I served as an Area Service Manager at Kent RO System Limited, where I managed service operations in Lucknow and its surroundings. Leading a large team of service partners, I effectively resolved service issues for dealers and distributors. By maintaining regular contact with customers and dealers, I ensured prompt issue resolution, resulting in high customer satisfaction.Throughout my career, I have honed my skills in crisis management, warranty management, budget tracking, and team building. I have a strong analytical ability, which enables me to identify root causes and implement effective corrective actions. With a keen eye for detail, I excel in inventory control, reconciliation, and maintaining service quality standards.I hold a Bachelor's degree in Instrumentation and Control Engineering from Bhagwan Mahaveer Institute of Engineering and Technology. I continuously seek opportunities for personal and professional growth, valuing merit and professionalism in an intellectually stimulating environment.

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  B.M. Institute Of Engineering & Technology ( Bmiet )

  Instrumentation And Control