Vikas Baijal Email & Phone Number

Delhi, India

New Delhi Area, India

India

New Delhi, Delhi, India

Gurgaon, India

• I was heading the HR, Training and CSR functions for Bata India Limited having over 1500 Retail Stores and 4 Manufacturing Units across the country. The company had over 11,000 employees. I was also spearheading HR and.
• Designed and implemented HR interventions in the areas of cultural change, talent management, and customer service orientation across the organization. Engagement scores improved by 18%
• Implemented a comprehensive Talent Management framework including a Talent Exchange program across countries. Across middle and senior level roles, over 70% positions are now filled in internally
• Conceptualized and designed a full-fledged Training Academy to enable Retail excellence and train all Store Managers for the Retail Operations. With 4 centers across the country training over 6000 employees. The entire.
• Leading a global project on enhancing Consumer Experience in Retail stores with Store Excellence Program covering staffing, training and operational processes. This has resulted in improvement in all business metrics.
• Personally, conducted leadership facilitation, workshops and training programs for individuals and teams

New Delhi Area, India

• I was heading the HR function for the Group. The Group had 11 operating hotels and was the largest privately held Hospitality Group in the country.
• Spearheaded successful change management initiatives in the group to achieve people turnaround. Reduced attrition levels from 48% to 25% within a year.
• Revamped Performance Management framework aligned to corporate goals.
• Set up Training and Process improvement function for the organization. Implemented series of interventions to improve Guest Satisfaction, Repeat Business and Delivery of Brand Standards.
• Partnered Hotel operations to set up teams and processes for pre-opening of four new 5-Star properties across the country
• Conducted series of culture change management workshops across hotels and teams

New Delhi Area, India

• Headed HR function for all business units globally consisting of over 4000 employees directly and 10,000 employed through partners.
• Designed and implemented competency framework for various roles and integrated it with Recruitment, Performance Management, Training and Career Planning. Implemented assessment center as part of career planning.
• Conceptualized and developed training programs in technical and behavioral areas like Project Management, Leadership, Sales and Customer Management.
• Devised a global compensation plan by benchmarking with key Indian and local companies. Designed and implemented a variable compensation plan globally.
• Managed due diligence of HR processes and integration of acquisitions of the group including re-badging of employees, in India, US and Europe.