I realized that Retailing is in its best stage of implementation & execution and there is a lot which i can help in this domain. I would like to use my little experience and my strong understanding of customer psyche at the Retail touch point to optimize every action in Retail and gain maximum productivity and revenues.Some Core areas i love to work on and can be helpful with Product launch to correct audience.Customer experiential & awareness campaigns. Merchandising Inputs for high visibility at low cost.Retail Operational Issues - Space optimisation.BTL Activities at low cost for large impact.New store launch - Project ManagementRetail Process Development, recruitment & training Mall, Kiosk, activation Exhibition Stall Designing & execution.Promoter selection for different verticals.Assisted Search for Business partners.I realized that i can contribute hugely in above areas of work for better cost optimization. To gain better ROI in the Retail Business. I am willing to do as small as work can be.

• To get business from existing as well as new customers. • Search the market for new briefs of experiential marketing & sell production capabilities of company infrastructure and utilise the potential.• Monitor operational part, work on cost, negotiate and timely delivery. • Manage material supply of projects of repute & increase profits.

Key Responsibilities:• Retail space management for better sales & visibility.• Manage relationship with major electronic brands for all post & pre sales function.• Stock forecasting for festival season. Manpower optimisation for store productivity.• Visual merchandising, Display, and Focus on Obsolete/Display Stock Sales.• Monitor Sales performance, shrinkages, cash movement. • Replacements of Dead, Out of Warranty stock from OEM’s.• Achieve Customer satisfaction benchmarks, Process compliance & timely product info to staff.

• Identify with new sales channels.• End to end new store project management till they are functionally operational. • Staff recruitment, training, & productivity monitoring. • Competitors monitoring.• New product identification, sampling and testing & pricing.• Design sales offering, branding.• Supervise Order Entry, Quality check, Packaging & timely dispatches. • Web Sales, new Product uploads and additions of new marketplaces operationally.• Franchisee Operations, relationship & recovery of old pending dues from marketplaces. Key Achievement –  Launch of iLeathergraph brand in a year.  Growth of identiti Sales target 7 lacs to 20 lacs per month in 12 months.  Received hike in the salary twice in a span of 12 months.

I could work only for 4 months after which the markets were hit by recession in 2010 followed by a period of more than 14 months where I tried my hands on as PR and Ad Consultancy business.

Product Development & Marketing (Prepaid Business) • Monitor Prepaid product revenue for BOM & ROM.• Analyze old product launches and revenues associated with them.• Analysis of all prepaid profiles of customers and create new products for them to generate more airtime and admin revenue.• New Product creation, Approvals from Finance, Systems integration & Testing for accurate billing. • Validate Brand communication regarding New Prepaid Product Launches & Advertisements.• Meet stakeholders & take timely feedback for the creation of new product streams. Cluster Operation Lead – Branded Retail • Manage After sales operational issues for more than 200 franchisees across BOM & ROM.• Meet them on regular basis, share new developments, process training to their staff for better compliance and process implementation.• C-SAT Parameter target, Soft skill training, complaint resolutions and improve operational efficiency.• Help company stores with similar parameters • Focus on VAS Sales.

• Created setup for Nagpur, Pune, Ahmadabad customer care centres.• Coordinate with Telecom companies for product replacements, resolutions and technical issues of Retailers.• Timely update to retailers about any changes from the Telecom Company to avoid customer Complaints.• Terminal training, software updating and timely visits for better relations. Key Achievement  Awarded Best Employee A+ Certificate from the Chairman.

Sales & Service of Mobile & Landline Customers, Digital products & Services like Video conferencing. Achievements: Awarded and certified as the Best FSD in Sales and Service.

I was responsible for Sale & Service operation for Nokia Professional Centre the 1st of its kind in India. Ensure zero complaints on ebag@nokia.com

My job was to accept calls at the call centre from all HNI clients regarding the customer service issues and products queries. Visit corporate customers once in a month to take feedback of the products. Sell Auto Roaming subscription to HNI clients

Sales – Time Share Holiday Concepts by Venue presentations and urgency technique