Principal Consultant
Current• Monitoring the ticket service now tool on a daily basis and act on the ticket based on the ticket priority.• Do the health checkup of the application on a daily basis and act fast if there is any issue.• Patching- Monitoring the monthly patching activity, and test the application after patching is done.• Debugging-Troubleshoot- Troubleshoot/debug to find the root cause analysis of the issue.• Application enhancement- Creating a project plan… Show more • Monitoring the ticket service now tool on a daily basis and act on the ticket based on the ticket priority.• Do the health checkup of the application on a daily basis and act fast if there is any issue.• Patching- Monitoring the monthly patching activity, and test the application after patching is done.• Debugging-Troubleshoot- Troubleshoot/debug to find the root cause analysis of the issue.• Application enhancement- Creating a project plan if there is any enhancement request coming from the customer.• Team Lead- Leading the team of 10 people, taking the reports the team member on daily basis. Doing the appraisal of the team.• Debugging-Troubleshoot- Troubleshoot/debug to find the root cause analysis of the issue.• Creating a milestone of the project, dividing into multiple tasks.• Debugging-Troubleshoot- Troubleshoot/debug to find the root cause analysis of the issue.• Contributing to the task as an individual contributor as well as getting the work done by the team.• Debugging-Troubleshoot- Troubleshoot/debug to find the root cause analysis of the issue.• Initiating the call with the client, handling the client.• Debugging-Troubleshoot- Troubleshoot/debug to find the root cause analysis of the issue.• Managing the team, reporting and reviewing the task of the team member. Show less