Vikas Jain Email & Phone Number

Noida, Up, In

Greater Noida

Data Centre Technology & Infrastructure , Managed Services, Cloud Services Provider

Gurugram, Haryana, India

Managing multi-culture & cross-functional teams, vendor management, managing multiple projects across multiple domains. Having strong experience in IT / Telecom Infrastructure services, Project/Program Management, Digital Workplace Services, ITIL Practices- Transition, Operations and Transformation, Service Delivery, Service management, Risk management, Business continuity management and disaster recovery, IT Security compliance and audit controls. Ability to lead, manage, deliver, optimize and… Show more Managing multi-culture & cross-functional teams, vendor management, managing multiple projects across multiple domains. Having strong experience in IT / Telecom Infrastructure services, Project/Program Management, Digital Workplace Services, ITIL Practices- Transition, Operations and Transformation, Service Delivery, Service management, Risk management, Business continuity management and disaster recovery, IT Security compliance and audit controls. Ability to lead, manage, deliver, optimize and implement operational systems across all Business functions Globally. Show less

Gurgaon, India

I have been doing unmatched and lasting customer service experience for more than 2 decades and specialized in helping organization growing their revenue and customer service experience. I am handling end to end life cycle management of enterprise and hyper scale customers, managing portfolio of project & operations across accounts and delivering financial goal for the business and maximizing topline revenue from the existing service portfolio.My real Key strength is Client centricity and… Show more I have been doing unmatched and lasting customer service experience for more than 2 decades and specialized in helping organization growing their revenue and customer service experience. I am handling end to end life cycle management of enterprise and hyper scale customers, managing portfolio of project & operations across accounts and delivering financial goal for the business and maximizing topline revenue from the existing service portfolio.My real Key strength is Client centricity and passionate about clients success, program/project management, service delivery, operation management in IT/Telecom infrastructure, Datacenter. I am having experience of large and strategic project delivery, account management, transition, and transformation of project. Experience of Partner, people management and risk management. Understanding of regulatory compliance, Audits, Contract agreement & Bid management. Apart from that the CSAT and revenue assurance.Ability to establish strong relationship with internal & external stakeholders. Ability to manage customer satisfaction, commitment and expectations to high service level and manage escalation adequately.Inquisitive, always willing to learn & unlearnGood influencing ability Leadership, strategic thinking & collaboration skills Good business process & functional understanding Passion & acumen for change management Show less

New Delhi Area, India

- Service delivery : Implementation & maintenance of corporate network (LAN & WAN network, RF / Leased circuit)- Planning, solution architect and implementation for clients order and had been actively involved in giving and formulating Technical Presentations and reviews. - Network monitoring, configuring & troubleshootingKey customers - Sapient Corporation, Tellabs Communication, Reckitt Beneckiser, Rico, Honda Motorcycles &Scooter, Delhi Call Center, Leo Burnett, etc.

India

Facility managementCustomer: GE Group of Companies DURATION: 3 years Team Size: 02Managed Services (Server Management, Backup Management, Vendor Management, Asset Management, Helpdesk Management, etc.Implemented ISO 9002 Wipro FM services.Ø Major Other Customers: Maintenance of Unix network, MS mail server, Maintenance of LAN & WAN

Bachelor Of Technology - Btech, Electronics And Communications Engineering, 1St

B.Tech in Electronics & Telecommunication

Postgraduate, Business Administration, Management And Operations

Post graduate Diploma in Operations

Diploma Of Education, Electronics And Telecommunication, A

Three Year Engineering diploma in Electronics and Telecommunications