Vikas Gupta Email & Phone Number

Bangalore, India

Managing Banking Partnerships, Nodal & Merchant Accounts Operations & Compliance and Setting Up Alternative Domestic & International Payment Processing Solutions.Earlier, had set up the Risk & Compliance department from scratch and helped automate the process of KYC, Fraud detection.

Kolkata Area, India

Scope of work in agreements generally involved Setting up of Merchant Accounts, Mitigation of Risk, Enhancing Customer Experience with Self-Made Customer Service Modules, Implementation of integrated electronic sales channels like affiliate marketing, SEO, SMO. Designing and Implementing Process Flows, Customer Relationship & Retention Management.

Kolkata Area, India

Joined the organization as a Chargeback ‘Analyst’ and after successfully controlling the chargebacks was promoted as a ‘Customer Relationship Manager’. Had solely lead the formation the department. Designed the Process Map, Training Modules and Process Flow Chart for the Department, Hired and Trained Executives to carry out day-to-day activities.Post.

Was part of the Pilot Batch for HSBC’s US Card Services–Collections (Inbound) at GSC-Kolkata. Worked on Collections on past due credit card accounts falling under the bracket of 0-30 & 30-60 days delinquency buckets.As a Customer Service Executive have undergone all the necessary training, such as Anti Money Laundering, Data Security, Collections.