• Proactively Monitoring production web servers, network devices, applications, and services in a 24X7 environment to ensure 99.99% Services availability to all Customers.• Hands on experience on various monitoring tool like: Zabbix, DMC & Dynatrace.• Providing support in creating SOPs for the project.• Major role in monitoring device status on IOT platform using DMC tool.• Checking IOT device status (Thing & Gateway) and devices history for trend monitoring.• Monitoring… Show more • Proactively Monitoring production web servers, network devices, applications, and services in a 24X7 environment to ensure 99.99% Services availability to all Customers.• Hands on experience on various monitoring tool like: Zabbix, DMC & Dynatrace.• Providing support in creating SOPs for the project.• Major role in monitoring device status on IOT platform using DMC tool.• Checking IOT device status (Thing & Gateway) and devices history for trend monitoring.• Monitoring alarms on Zabbix tool for EMM platform.• Checking logs on Zabbix for alarm trends and reporting variations.• SNOW(Service Now) tool for Incident Management.• Troubleshooting critical or disaster level of alarms within SLA.• Reporting Disaster, Critical and Major Level alarms for second level escalation.• Hands on experience on various Data Centre operations. • Understanding of internetworking hardware such as switches, routers, VPN devices, Internet Access Devices, Remote Access Devices, etc.• Basic ability to analysis and understand Error Logs, Configuration files, network maps, MIB's, Packet captures event logs, etc.• Responsible for handling first level troubleshooting issues, upgrading operating systems, and planning layout for configuration systems.• Hands on experience in Alert Configuration.• Knowledge of cisco routing protocols including OSPF, EIGRP, IGRP.• Extensive knowledge of switching, routing, and cisco routers technologies.• Track all issues in a ticketing system and provide timely resolution using ticketing tools like SNOW (Service Now). Show less

• Hands on experience on various monitoring tool like: Whatsup Gold, SCOM, Extrahop, Monitis, Alertfox, Appinsight, DataDog, VMTurbo, V-Centre.• Hands on experience on various Data Centre operations. • Knowledge about infrastructure handling tools like: VCentre, NetScaler.• Hands on experience in Alert Configuration.• Hands on experience in Slack.• Track all issues in a ticketing system and provide timely resolution using ticketing tools like Connect IT.• Work closely… Show more • Hands on experience on various monitoring tool like: Whatsup Gold, SCOM, Extrahop, Monitis, Alertfox, Appinsight, DataDog, VMTurbo, V-Centre.• Hands on experience on various Data Centre operations. • Knowledge about infrastructure handling tools like: VCentre, NetScaler.• Hands on experience in Alert Configuration.• Hands on experience in Slack.• Track all issues in a ticketing system and provide timely resolution using ticketing tools like Connect IT.• Work closely with the rest of the Support tiers and R&D group on infrastructure related issue. Show less

• Installation, configuration, administration and troubleshooting of application software’s running on user machine and server.• Creation & troubleshooting of roaming profiles i.e. server based user profile to a domain-user account. Give the access of file and folder sharing and security permission.• Responsible for providing IT assistance which include application support, hardware and software installation and troubleshooting.• Creation and deletion of mail id’s by web… Show more • Installation, configuration, administration and troubleshooting of application software’s running on user machine and server.• Creation & troubleshooting of roaming profiles i.e. server based user profile to a domain-user account. Give the access of file and folder sharing and security permission.• Responsible for providing IT assistance which include application support, hardware and software installation and troubleshooting.• Creation and deletion of mail id’s by web portal.• Troubleshooting and Installation of various Software like: Sabre, Amadeus, dot.net, Kayko, Cisco IP phone, SQL server, Visual Studio etc.• Provide hardware support for Desktop, Laptops, Thin Clients and Work Stations.• Installation & troubleshooting of Windows Operating System such as Windows 7.• Installation and configuration and troubleshooting of Ms-Outlook (2003, 2007 & 2010)• Installation, configuration of Citrix application at client side.• Provide remote support to end user and taking follow up via mail confirmation.• Basic troubleshooting of network related issues.• Monitoring all local network devices and servers through continuous ping during night shift.• Response & closure of calls as per the company SLA.Diagnosing and resolving technical issues. Show less