Vikas Soni Email & Phone Number

Atlanta, Georgia, United States

United States

* Working with cross-functional teams to ensure End-to-end Software asset management process is followed effectively based on the procedures defined.* Effective maintenance of Standard software Catalog for end-users which includes the procurement procedures.* Responsible in managing the offshore team to handle 3000+ software requests every month.* Managing software license usage, ensuring compliance, and minimizing risks of non-compliance.* Creating and managing Software Entitlements, Software models, Product definitions, Discovery models on ServiceNow SAMPro.* Developing and implementing strategies to optimize software utilization, resulting cost savings.* Conducted regular internal audits to validate license entitlements and usage across the organization.* Assisted in the development and maintenance of software asset management policies and procedures.* Conducted software license audits and generated comprehensive reports on compliance status.* Coordinate with stakeholders/Product owners to resolve licensing discrepancies and optimize software deployments.* Provided training and guidance to end-users on software compliance and usage best practices.* Hands-on experience on Coupa Procurement tool, ServiceNow - SAMPro, Oracle Purchasing system, Discovery Tools - SCCM and Tanium* Ensuring that Incident management process meets the objectives of the client* Conducting the half yearly internal audits for the facilities and domains* Conducting trainings on the key processes and the tools across Accenture* Leading Process Improvements/Standardization efforts through Service Improvement forums* Identify defects and eliminate waste, standardize, and improve processes* Conducting Maturity Assessments for all the major ITSM processes* Conducting Service Management Automation Maturity Assessments across the organization* Driving end-to-end Customer Satisfaction (CSAT) survey with all our clients* Key member of Auditee Panel during the ISO20K External Audit

Good knowledge on Dotnet Technologies, Oracle, SqlServer and progress Database Management systems, SAP Crystal Reports, HTML, JavaScript, Windows Services.I am ITIL V3 certified professional having considerable knowledge on all the ITIL Processes and functions.