Certified SAFe Program Consultant, responsibile for leading Agile & DevOps transformation programs & initiatives.

Responsible for Driving Cost Efficiency, Delivery & Performance within R&D and Operations with a combined budget of ~45 MUSD; Securing close cooperation with stakeholders (Regions, Global Service Centers, Delivery teams, Vendors and Business Line)Drive high Platform Availability & Performance and other BSC KPIs Demand Budget from Business Line / Board, as per requirements and drive efficient Cost Control as per financial strategyWork with teams in Internal & External Audits for… Show more Responsible for Driving Cost Efficiency, Delivery & Performance within R&D and Operations with a combined budget of ~45 MUSD; Securing close cooperation with stakeholders (Regions, Global Service Centers, Delivery teams, Vendors and Business Line)Drive high Platform Availability & Performance and other BSC KPIs Demand Budget from Business Line / Board, as per requirements and drive efficient Cost Control as per financial strategyWork with teams in Internal & External Audits for Operations - Security & Compliance Show less

Operations Manager – Service Desk is the focal point of all customer related issues within the allocated Service Desk group(s). He holds the responsibility of overall performance of the Service Desk (SD) in the allocated function.

Responsible for performance measurement & reporting, Lead Customer Governance & Review Meetings, drive quality delivery, analyze deviations, identify Root Causes and drive Corrective Actions