Vikesh Kumar Juneja Email & Phone Number

Richmond

New Delhi

I was assigned responsibility of delivering on going projects at airport while ensuring minimum disruption to live operations

New Delhi, Delhi, India

 Collaborated with airport partners for delivery of 10 special projects and infrastructure maintenance activities, ensuring minimum disruption to live operations and delivered highest customer satisfaction. Directed cross-functional team in incident response and tabletop exercises, improving airport readiness in communication and mobilizing resources thus increasing response time by 20%. Developed online work permit system for construction activities which lead to operational efficiency and increased stakeholder work efficiency by10%. Collaborated with cross functional teams to ensure seamless flow of passengers /baggage delivery keeping in view 100% compliance of service level agreements.  Conducted 24 annual meetings in 2023-24 with stakeholders which helped in reducing carbon emission and vehicular congestion by 20%. Developed and reviewed 19 SOPs to enhance operational excellence, 04 service contracts with respect to KPIs. Mentored a team of 28 professionals including hiring coaching, training, directing, disciplining, ensuring leave procedures are properly followed and created an environment conducive to success and professional growth. Planned and managed an operational expense budget of $6 million, forecasted expenses based on real time requirements.

New Delhi, Delhi, India

· Regular account plan meetings with concessionaires for discussing strategies to achieve annual sales target of $1million and understanding the operational support required to achieve targets. Extended 02 expiring contracts and renegotiated car parking contract which increased revenue by 10%.  Devised pricing methodologies for 04 contracts through business analysis adding revenue of $.2million.  Coordinated with project team and ensured early delivery of 02 projects by three months.

New Delhi

· Collaborated with stakeholders for passenger flow activities from landside till boarding gates to ensure seamless flow of passengers which uplifted passenger satisfaction by 20%.  Acted as on scene commander for any emergencies/Incidents related to terminal operations, took actions as per standard operating procedures and complete Incident reports as related to any of the above accountabilities. Managed emergency operations during 5+ severe weather events, maintaining safety and minimizing disruption. Managed the requirements of terminal construction activities along with engineering/Project management team by delivering expectations around acceptable operational impact ensuring minimum impact on business. Lead team of 08 team members by providing coaching and mentorship based on their performance on daily tasks. Established 04 information desks in collaboration with stakeholders which reduced complaint response time by 50%. Worked closely with CRM department and analyzed concerned areas which reduced complaints by 30%. Entrusted with the responsibility of 02 outsourced agencies, manpower planning and monitoring of the SLAs. Handled 40+ emergencies and 04 Contingencies and mobilized quick response team. Ensured the serviceability of all the terminal facilities and planned maintenance in coordination with engineering team.

New Delhi,India

Responsible for business growth within National capital region

Education record

Business Continuity Management System

Emergency First Aid And Cpr

Bachelor, Management And Information Technology

Education record