Vikesh Patel Email & Phone Number

Wembley, GB

London, United Kingdom

- Own overall relationship with assigned clients across all Eze Software core products (EMS/OMS/PMS). Clients consist of high net worth clients in EMEA and multi-product clients across the Asset management, hedge fund space.- Establish a trusted/strategic advisor partnership relationship with key stakeholders (COO, CTO, head of trading etc) and drive.

London, United Kingdom

- Lead business consultant for high net worth clients in EMEA – this involves, 4 core duties, account/relationship management, project management, implementations and escalated production support management.- Liaising with key stakeholders (COO, CTO, head of trading etc) in understanding their requirements for on boarding. Providing solutions for smooth.

London, United Kingdom

- Sales implementation effort - focusing primarily on the end-to-end on-boarding process.- Working closely with multiple brokers to understand the requirements of their buy-side clients. This includes project-managing the on boarding to production trading process.- On-boarding of global based buy-side and sell-side clients; trading a variety of asset.

London, United Kingdom

- Investigation and resolution of all issues on the trade floor within electronic trading environment for top tier clients.- Build client relationships with stakeholders at existing clients- Execution management and product support for the RealTIck EMS, as well as clients using RealTick via Bloomberg API.- Liasing with brokers, OMS vendors to troubleshoot.

• Business focused and front office facing.
• Primary point of contact for EMS and Algorithm development teams when experiencing Market Data issues.
• Support and instillation of real-time feeds and market data analytical applications all in UNIX and Windows environments.
• Creation and design of ITG’s primary real-time Feeds monitoring tool.
• Liaise with vendors (stock exchanges, Bloomberg, Reuters, Comstock, IDC, Aleri (Sybase)) about any discrepancies that may occur i.e. incorrect stock details, stale quotes, MPV issues, look through trade capture files.
• Working with our internal Market Data Managers and Financial Engineers in the USA to ensure that our symbol universe and historical analytics are complete and operational.

• Monthly headcount forecasting for all workstreams within the One HSBC Securities & Wealth boulder.
• Weekly tracking of programme actual headcounts including open roles, approvals etc.
• Weekly programme resource demand MI comparing forecasts with actuals across all workstreams at a senior level.
• Weekly workstream resource snapshot MI summarising individual workstream actuals detailed vs. forecasts.
• Other MI reports as required such as headcounts by location, workstream, business/IT, role type, resource type, existing and any granular combination of all of these.

• Providing support to IDN developers regarding any issues reported on the Reuters desktop and enterprise services by clients.- This involved liaising closely with developers to provide a solution for the matter within a.
• Experience of Customer Relationship Management (CRM) technology using Siebel to communicate with the client, keeping them up to date with progress concerning any outstanding Service Requests (SR).
• Creating BI reports and keeping up to date MS Business Object reports that are to be published on the internal IDN Infrastructure website for use of middle and senior managers.- These include daily traffic reports on.
• The primary contact for issues regarding IDN infrastructure.- My role entailed satisfying certain SR-s and determining the importance/priorities of others and their distribution to the relevant development teams..
• Drawing up a project requirements specification for a new data tape analysis (Toolshed) system, that would be used by Reuters technical centres globally.- This involved setting up meetings, teleconferences with.
• Interpreting technical information and communicating to business areas, in a coherent way.

Bsc, Computing & Business Management

A Levels, Business Studies