Vikesh Rathod Email & Phone Number

London, England, United Kingdom

Zones is a global provider of IT products and solutions to businesses. We work closely with business clients and organisations of all sizes and types, including Legal, Finance, Publishing and FTSE 500 companies. Dedicated account executives are supported by teams of experts in all areas of IT, including systems and storage, networking and security, software, virtualisation, procurement, logistics, and more.Responsibilities include: •Develop & Configure Zones Global Portal a customer specific solution for our global clients in EMEA, APAC, South America and Canada•Facilitate eProcurement / Punchout / ERP integrations (Ariba, SAP, Oracle, Coupa, etc)•Led the end-to-end management of e-commerce platforms and punch-out integrations for multiple clients, ensuring seamless connectivity and streamlined procurement processes.•Collaborated closely with clients, suppliers, and internal teams to gather requirements, scope projects, and develop integration strategies that aligned with business goals.•Overseeing the implementation of punch-out catalogues, resulting in a increase in efficiency and reduction in procurement lead time.•Configured and tested e-commerce and punch-out integrations using industry-standard protocols such as cXML and OCI, ensuring data accuracy and seamless connectivity.•Perform client demonstrations in person or via WebEx to assist the sales teams to provide eCommerce solutions to the company’s global customers

London, United Kingdom

•Oversee day-to-day operations of the online platform, ensuring seamless customer experiences and efficient order processing.•Collaborate with cross-functional teams, including marketing, supply chain, and customer service, to drive operational excellence and achieve business goals.•Develop and implement strategies to improve website navigation, user experience, and conversion rates, resulting in an increase in online sales.•Monitor key performance indicators (KPIs) such as website traffic, bounce rates, and click-through rates, using data-driven insights to make informed decisions.•Lead a team of operations professionals, providing guidance, training, and performance evaluations to ensure high levels of productivity and morale.•Manage inventory levels, demand forecasting, and procurement processes.•Streamline order fulfilment processes, reducing order processing times by improving customer satisfaction scores.•Maintain all content areas of the website, including liaising with key departments to gather updated information.•Responsible for sales through various Multi channels which include the House of Fraser website.•Assisted in the development and maintenance of the e-commerce website, ensuring accurate product listings, pricing, and promotional campaigns.

London, United Kingdom

Main responsibilities included.- Dealing with customer enquiries by phone and email.- Receiving, processing and confirming all customer orders.- Entering orders onto system.- Working closely with the team to ensure all customer orders are completed correctly.- Ensuring all customer order paperwork is kept up to date and filed correctly.- Sales invoicing and raising customer credits where required.- Office and Site administration tasks as and when required.

London, United Kingdom

- Maintained accurate customer details on the internal database system.- Computer, Printer and AWP general fault maintenance- Having to deal with fielding queries, assisting with customer enquiries via telephone - Building rapport and liaising with other department heads face to face - Assisting customers with general enquiries