Taking care of Upwest and Uttarakhand Vi stores

•Associated with Tata Teleservices Ltd as Partner & Direct sales Manager – SME – Enterprise Business & New Logos for Cloud SaaS, ICS Portfolio.• Work across Enterprise territory to create market for defined cloud offerings & services and to qualify develop opportunities within those markets.• Manages & Develop Cloud Business Productivity software as a service to direct customer & channel partners• Evangelize & sell cloud-based productivity SaaS to direct customers. • Handling Direct Sales team for increase cluster sales with Cloud, IOT, ICS, Microsoft product portfolio.• Manages connectivity solution for enterprise business, like Internet lease line, PRI, SIP trunk, etc.• Coordination with various departments, like Operations, IT, Mktg, Finance etc. to extend seamless customer onboarding, activation and customer experience.

• Pivotal in ensuring achievement of new customer acquisition & revenue targets for assigned territory through Retail and B2b sales for Postpaid, Broadband, DTH and Airtel Payment Bank.• Significant role in planning & executing BTL activities to increase walk-in sales & improving customer awareness, product • Promotions & schemes for channels & guiding the channel on implementation. Assisting in successful launch of new products• Organized Local Marcom activities: Signage’s, Merchandising & Promotions, as per plan/ assigned budgets; ensured interior and exterior branding of Retail Stores is maintained as per company standards• Responsible for franchises development and their P&L.• Led a Team of 50 plus manpower including store manager and customer relationship officer.• Driving new B2B account hunting along with farming for existing accounts.• Identifying new potential market for expansion of Airtel express stores as per the company requirement. • Onboarding new channel partners. • Ensure all channel partners are aligned to retail objectives

•Profitability: Was responsible to achieved the target on conversion from walk in customers and lead management system through new acquisitions of postpaid and data customer.•Customer service- I have successfully managed and ensured that customer gets resolution in first place by providing instant service (FTR) at store level and provide prompt service by working in close association with all backend support. •Identified service needs of the customer to provide them optimum solution in order to had a highly satisfied customer base by ensuring healthy 90% NPS score.•Handled overall retention and churn for the given store successfully and achieved lowest churn% of customer compare to other stores in the zone.•Led a team of 9 people having 7 CRO’s and a cashier and built robust system to run the store smoothly and effectively.•Led sales and service operations for all LOBs including postpaid, prepaid, fixed line and airtel money. •Strategic Roll outs: Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)•Managed daily roistering & Morning briefing to all store staff. •Ensured Training & development of outsourced store staff through various training program

•Managed and successfully handled walk-in customers and a team of 5 sales promoters. •Achieved sales target month on month through up selling and cross selling of mobile phones and accessories. •Successfully maintained the stock and stock requirement to avoid stock out and excessive stock situations. •Managed to reach 1 crore sales figure in 2nd month of store opening. •Ensured smooth retail operations and administration of the store as per SOPs.

Led a fitness store of a company store; Proline fitness•Managed to run company store smoothly and effectively with 2 sales executive.•Drove 2 crore business yearly by selling fitness equipment to retail customers.•Managed a proper inventory control and fitness equipment as per company standards.•Had turned non-productive store into productive store in first 3 months.•Ensured and managed customer gets periodic service post sales of fitness equipment. •Managed cash and ensured daily banking of received cash.

Effectiveness of marketing campaigns conducted by Easyday market.