Vikki Maxwell Email & Phone Number

Perform software system changes based upon customer requestsDevelop documentation associated with system modifications and enhancementsInterface with external vendors, as necessary, to test and resolve network issuesMaintain Toll Free Number database via Rivermine Application. Responsible for placing orders for routing of Toll Free numbers with AT&T and testing upon completionAssist with the testing of newly implemented features and functionsWork with internal Capital One personnel to implement requested moves, adds or changesEquipment ordering / billing ofResponsible for the project management of projects assigned.Other duties as assigned.

• Perform software system changes based upon customer requests• Develop documentation associated with system modifications and enhancements• Interface with external vendors, as necessary, to test and resolve network issues• Maintain Toll Free Number database via Access database Responsible for placing orders for routing of Toll Free numbers with AT&T and testing upon completion• Assist with the testing of newly implemented features and functions• Work with Hibernia Bank personnel to implement requested moves, adds or changes

Worked the Helpdesk for the Bank. Answered and addressed requests and trouble calls from departments and branches.

Prior to transferring to Hibernia Bank in Louisiana, I held several postions with Bank Of A. Levy in Ventura, California that included credit card collections, merchant services, administrative assistant and was the helpdesk for the Data Processing department.

Education record

Nortel Meridian 1 Pbx Administration

Additional courses taken include Meridian Mail, Meridian Call Pilot, ACD Administration