Vikki Pearce Email & Phone Number

Nottingham, England, Gb

Leicester, England, United Kingdom

Taking ownership of each project to provide a smooth customer journey to completion and/or installation of the solution installation.With a commercial can-do attitude and full ownership ongoing projects to ensure the continued success and expansion of the company.Key Responsibilities:• Coordinate project management for full project lifecycle from sales handover, co-operating with relevant technical departments, scheduling installations, providing engineers with correct kit and paperwork for each job and closing projects.• Ensuring rest of team’s projects are kept on track and provide support with queries and escalations.• Allocating projects to team in accordance with work capacity and capabilities.• Provide progress reports for senior management.• Procuring and stock managing goods from a supply base for each project.• Provisioning services from suppliers and keeping customers communicated until completion.• Planning and scheduling engineer resource to fulfil all project installations within prompt timings.• Ensuring critical paths for all projects are followed through with regular stakeholder communication.• Completing any required technical documents with the customer.• Liaising with the relevant departments to deliver products and services as agreed with the customer resolving any associated customer queries satisfactorily.• Accurate processing of all customer requirements.• Ensuring that all relevant information relating to projects is updated on the company CRM system and completing regular housekeeping