Updating employees records. New starters/leaversChanging employees information i.e. change of hours, working patterns personal info.Answering queries around policies and processes.Day to day HR input.

● Taking calls from employee's to discuss their pay details or personal details ● Keeping in line with policies and procedures for the council, giving details on any policies and procedures to employees. ● Updating personal information via paperwork, e-mail and telephone. ● Having set timescales in which each piece of work will need to be completed within the councils rules and regulations ● Updating policies and procedures on any changes that are made within the council and having them bulletined out to members of staff ● Assisting HR advisors based in London City Hall on any queries that they have regarding an employee or any information they may need to assist with a case with regards to HR. ● Specialising in a role of sickness absence for Westminster City council, running reports and updates on employees sickness entering uploads on the computer data base. ● Within the role receive regular e-mails from other colleagues in helping with particular queries. ● Overview of payroll input ● Updating new employees with payroll information ● Tax details input ● Bank details audit ● Pensions details

● Helping to achieve required quality standards on the team. ● Liasing with the client customer support function to the National Trust contact centre as part of a dedicated support team. ● Providing a second point of contact resolution to prevent repeat calls. ● Managed finance team of 4 advisors. ● Designed and implemented a process guide for the whole contract Serco Internal

● Receiving and dealing with inbound calls on the operation. ● Communications representative for the team, which involved rolling out key messages and keeping records of signatures up to date. ● Floor walking to provide floor support and resolving escalated queries.