Vikki Cunliffe Email & Phone Number

Chester, Gb

Chester, United Kingdom

Oxbury is the UK’s specialist agricultural bank, the only bank that has a singular focus on British farmers. We provide farmers with the specialised lending they need to run their farms, and provide savings accounts to any individual or business that want to back British farmers and UK agriculture.We have a deep understanding of the agricultural sector and the challenges that farmers face because we talk to farmers about their business every day. We use our industry knowledge and innovative banking platform to make quick and appropriate decisions on credit facilities so that our customers can spend less time dealing with administration and spend more time on their farms and growing their businesses.All of our lending and savings accounts are accessible 24 hours a day via our secure online platform and mobile app. Our dedicated relationship managers provide a wealth of agricultural experience and banking advice to support the needs of our customers.

Tattenhall, Chester

realrates.com is an innovative Fintech company which is at the forefront of the UK loans market which is undergoing an ‘innovation renaissance’. For the first time, every UK adult can compare real rate loan products on one comparison site. No Rep APR’s just real rates tailored to the individual. Real rates for real people. Comparing real rates is the only sensible way to choose a loan. Our loan comparison comes with a rate guarantee (so no more hidden surprises). realrates.com is the trading name of Dennico Limited.

Chester, United Kingdom

A senior member of the large and complex Commercial Divisions Anti Money Laundering Programme, responsible for successful delivery of the People & Culture projects for the Financial Crime Team. A significantly complicated and time pressured programme, with many deadlines set by the Financial Conduct Authority. The overall Programme delivered improved Due Diligence systems, processes and procedures which affected systems, processes, colleagues and clients. Successfully managed and delivered all the People & Culture projects. Summarised achievements:-o Responsible for the recruitment programme of an initial 62 new specialist financial crime colleagues to undertake the new due diligence procedures in both London & Edinburgho Assessed knowledge gaps for the new team, identified and delivered education sessions to support adherence to Financial Crime policieso Management of the creation of a new online learning module to bring the policy to life. This project was delivered within 9 months, ahead of schedule and within budget. The annual completion of the new module continues to be mandatory for all colleagues o Included as part of the senior management team within Financial Crime, whose counsel was sought by the Local Money Laundering Reporting Officer (Director level)

Chester, United Kingdom

- Reporting to the Risk Director, ensured compliance and implementation of the Operational Risk policy across the division. Responsible for managing a high performing team of Risk Analysts, recording, monitoring and implementing action plans for identified operational and material risks - Investigated operational ‘near misses’ and material events, implementing new action plans to eradicate similar occurrences. Identified where additional training, coaching and awareness required and delivered appropriately- Delivered a validated risk framework 1 week before the Director’s sign off deadline, with minimal input from the Risk Director, by proactively managing the process and stakeholders. The only Risk team to achieve this- Recognised by HR and Senior Management team as a highly competent investigation and appeal manager for internal harassment and grievance cases- Undertaken and completed a highly confidential Whistleblowing investigation - Maintained responsibility for the final phases of role reductions to create and manage organisational design communication packs to ensure Senior Managers continued to deliver consistent messages- Responsible for the production of the divisional monthly ‘Risk Matters’ publication with ghost written articles on behalf of the Risk Director

Chester, United Kingdom

At the time of the financial crisis, a highly emotive experience for all colleagues with the merger of 2 entities, a large amount of role and task duplication existed in the Risk functions. With the objective to reduce teams from c.1000 to c.600 colleagues over a period of 4 years. Working within a highly confidential project, delivered in different phases, owned the delivery of all colleague aspect communications to ensure role reductions, redundancy processes and corporate messages were fully understood. These communications ensured adherence and achievement of Trade Union guidelines and HR policies. All colleagues received communications in a timely, controlled manner and senior management provided with scripts to ensure consistency and minimise risk. Following the merger, created a new Management Information team and delivered a 25% reduction in the number of reports produced whilst introducing increased automation by 42%.Creation and successful delivery of a colleague Development Programme which enabled colleagues to work within a framework of coaching, classroom and self-development modules for 9 months creating benefits for both colleague and the business.Designed and input to the content of a new intranet site to easily enable information and knowledge to be shared across the Group. Other functions subsequently used this site as an example of what good looks like.Developed and improved the Colleague Engagement Index Score from 64 to 78 across the Risk function over a 15 month periodSelected from hundreds of applicants to represent Lloyds Banking Group as a Paralympic Reporter, helping to bring London 2012 alive for all Group colleagues by reporting on the little known sport of Boccia.

Chester

With a detailed knowledge of both sales and operations, headhunted to turnaround a £30m failing project with the specific objective to ‘trouble shoot’ the design and processes between the IT, operations, sales teams, customers, suppliers and car dealerships. A transformational and ground breaking project to deliver a point of sale system into the dealership to enable an individual to walk into the showroom and drive away in their car, with finance in place on the same day.Operational costs improved as the number of people required to process the business reduced by 39% by consolidating 3 operations centres.Responsible for building the team who successfully delivered the project in different phases. With the customer experience as key, it was critical that the complexity and timing of change was fully understood by all parties. Strong communications and multi-faceted stakeholder management accomplished resulted in delivering in a business model which was quickly replicated by our competition.

Chester, United Kingdom

Responsible for the management and relocation of an internal commercial sales unit from Chester to Warrington, with accountability and responsibility for recruitment of both sales and management teams to take the centre from 20 staff to 90 over a period of 18 months.Targeted for both commercial sales and insurance, the centre grew to a level where sales of £10m consistently achieved each month. With c.40 branches nationwide, this commercial centre consistently featured in the top 3 high performance leader board Daily management of the centre included resolving HR issues, absence and performance management discussions together with identifying knowledge gaps and delivering appropriate training for staff to ensure targets met.Management of the centres profit and loss account, agreed budgets and managed costs effectively.

Certificate In Advanced Project Management, Pass

Certificate In French Communications 2, Pass