Vikki Thomas Email & Phone Number

Atlanta, GA, US

Alpharetta, Georgia, United States

Norcross, GA

Managed a team of 5 in various remote locationsCollaborated on the implementation of the newly formed Client Success TeamIdentified and implemented training and onboarding processes for product customer baseDeveloped and maintained customer training videos, guides and FAQS Developed and maintained Client Success Manager training guides and resources.

Norcross, GA 30071

Wrote and oversaw content creation for the company websiteCreated and wrote all content marketing including weekly blog posts Repurposed content for different mediums including social mediaCreated a content marketing calendar to ensure regular content created throughout the yearWorked with the Director of Marketing writing and designing all email marketing.

Norcross, GA

Tracked, managed, and planned team projects in Jira Software assigning projects to sprintsManaged and balanced internal and external resources to meet project deadlinesLed, managed and motivated a small team of web designers and SEO specialists

Norcross, GA

Closed sales for AccuAuto comparative rater and AccuAgency management system generated from warm and qualified leadsTrained agents on the use of AccuAuto comparative rater and AccuAgency management systemPartnered and taught CE (Continuing Education) classes to independent insurance agents in Georgia and South CarolinaCreated and generated weekly sales.

Atlanta, GA

Product Management department liaison for rate revisions and new rate filings. Worked with testing/QA, I.T., Sales and customer service to make sure all departments were on schedule, meeting deadlines and trained to hit the effective date. Responsible for filing the rate revisions and new rate filing changes through SERFF. Created and wrote requirements.