Vikram Adhikari Email & Phone Number

Kolkata, West Bengal, India

With over 4 years of experience in the international telecommunication industry, I have honed my skills and expertise while working with Wipro Limited. My role involved providing exceptional customer service, resolving technical issues, and ensuring seamless communication for clients. During my tenure, I consistently exceeded performance targets and received accolades for my dedication and problem-solving abilities.Currently, I am leveraging my extensive experience in the international pharmaceutical sector at Capgemini. My responsibilities include leveraging my knowledge of pharmaceutical products and services to deliver superior customer support, manage inquiries, and ensure compliance with industry regulations. I am adept at navigating complex systems and providing accurate information to clients, contributing to the overall success of the team.I bring a strong work ethic, exceptional communication skills, and a passion for delivering outstanding customer experiences to every role I undertake. My ability to adapt to new processes and technologies quickly has been instrumental in my success in both the telecommunications and pharmaceutical domains.

Kolkata, West Bengal, India

- Executed tasks in an International Telecommunication Blended Process, resulting in increased efficiency and productivity.- Consistently met or exceeded performance metrics, including accuracy and productivity targets.Collaborated with cross-functional teams to successfully execute complex projects, resulting in a 20% increase in client satisfaction and a 15% reduction in project timeline.- Managed and analyzed large data sets using MS Excel, resulting in improved efficiency and accuracy in reporting.- Provided expert guidance and support to a team of junior associates, resulting in a 20% increase in productivity and a 95% client satisfaction rating.- Collaborated with team members and management to identify areas for process improvement.- Conducted comprehensive onboarding training sessions for new hires, successfully equipping them with the necessary knowledge and skills to excel in their roles.- Developed and implemented training curriculum that improved overall employee retention by 20%.- Assisted senior management in leading cross-functional teams to successfully execute projects, resulting in a 20% increase in client satisfaction ratings.- Qualified Lead Smart Level 1 certification, demonstrating leadership potential.