Unit Head - Corporate Internet Banking

Directing the Application & IT Operations of CTS, CDKs, PBKs, and iBAS and ensuring business SLAs are timely met. Heading the implementation of Safe Deposit Locker Booking through Mobile, an Industry-First Initiative by Axis Bank. Enforcing the iBAS (Intelligent Branch Automation System), another industry first endeavours across peer Banks, helped banks to automate Teller transactions and bring down the wait time of customers at the Teller counter by nearly 50%, thereby giving a better customer… Show more Directing the Application & IT Operations of CTS, CDKs, PBKs, and iBAS and ensuring business SLAs are timely met. Heading the implementation of Safe Deposit Locker Booking through Mobile, an Industry-First Initiative by Axis Bank. Enforcing the iBAS (Intelligent Branch Automation System), another industry first endeavours across peer Banks, helped banks to automate Teller transactions and bring down the wait time of customers at the Teller counter by nearly 50%, thereby giving a better customer experience. Functioning as a Team Lead for Projects\Deliveries of CTS, iBAS, Digital Kiosks and Production Support Application Maintenance & Enhancements and Production activities related to CASA Fees & Charges, Billing of Cash Management Services (Payments & Receipts), ATM charges, Debit Card Charges. Show less

Head Applications: CTS, Cheque deposit Kiosks, Passbook Kiosks, iBASTeam Size: 25Regularly followed-ups with Sys Admin team to ensure Patch management is up-to-date and to ensure Application Security Check (VAPT) is done as per calendar to identify Security Threats and Vulnerabilities and fix the same. Attended Change Management Committee Meeting on the business requirement in terms of ROI, Customer Experience, and Process Improvement. Ensured Production and Monthly Charges activities… Show more Head Applications: CTS, Cheque deposit Kiosks, Passbook Kiosks, iBASTeam Size: 25Regularly followed-ups with Sys Admin team to ensure Patch management is up-to-date and to ensure Application Security Check (VAPT) is done as per calendar to identify Security Threats and Vulnerabilities and fix the same. Attended Change Management Committee Meeting on the business requirement in terms of ROI, Customer Experience, and Process Improvement. Ensured Production and Monthly Charges activities are carried out as per business requirements. Show less

Steered deliveries of Current Account & Cash Management Billing application, generating very high revenue for the Bank and also Payments (Direct Marketing Agencies and Collection agencies)Single-handedly headed the end-to-end Automation of Payouts to Collection Agencies thereby saving around Rs148 Crore p.a. for the bank. Administered the complete Automation of Collection Agency Payments (for Credit Cards, Personal Loans, Housing Loans, and Vehicle Loans, among others) which acquired the PC… Show more Steered deliveries of Current Account & Cash Management Billing application, generating very high revenue for the Bank and also Payments (Direct Marketing Agencies and Collection agencies)Single-handedly headed the end-to-end Automation of Payouts to Collection Agencies thereby saving around Rs148 Crore p.a. for the bank. Administered the complete Automation of Collection Agency Payments (for Credit Cards, Personal Loans, Housing Loans, and Vehicle Loans, among others) which acquired the PC Quest Award - For Best IT Implementation of the Year 2009. Delt with Business Analysis, Test planning and execution, multiple Project initiation, planning, implementation, and monitoring, Status reporting, Reviewing and managing the project portfolio with Stakeholders, ensuring delivery excellence. Show less

Team Size: 29Handled the requirements and resources of the project. Prepared Quote for new Project. Built an enduring relationship with them and aimed to understand and fulfil the customer’s requirements. Ensured that all projects and tasks are performed following Tech M QMS, and internal audits were performed regularly. Guaranteed timely delivery and Sign off of Projects with Quality and ensured all SLAs are met.

Team Size: 8Manoeuvred the Testing of Genius Infra Software from Test Environment to Production. Managed ATM Operations of the Bank, Single Point of contact for ATM Installation, troubleshooting ATM-related problems, issuance of new cards and ATM Card related issues. Conducted the Implementation of Genius Software at Select Branches. Provided confidence testing for new Implementations. Awarded with the team for the best use of IT in Retail Banking. Awarded with Finacle Infosys - Banking… Show more Team Size: 8Manoeuvred the Testing of Genius Infra Software from Test Environment to Production. Managed ATM Operations of the Bank, Single Point of contact for ATM Installation, troubleshooting ATM-related problems, issuance of new cards and ATM Card related issues. Conducted the Implementation of Genius Software at Select Branches. Provided confidence testing for new Implementations. Awarded with the team for the best use of IT in Retail Banking. Awarded with Finacle Infosys - Banking Technology Award 2005 and PC Quest - Award for Best IT Implementation 2006. Spearheaded the implementation of the Telebanking facility of Shamrao Vithal Bank. Conceptualized IVRS for the bank, call flow analysis and designing, testing and in-house implementation. Show less

Allocated the jobs i.e. Sound File to the staff after downloading them, so that it is converted into text by them. Transcribed the sound file into text. Kept a track of line count per user and in total. Uploaded the transcribed file back to the customer in the US.

Arranged Product demos for the customers to enlighten them about the Fax-Email idea regarding its benefits and offered after-sale assistance. Delivered customer support while providing standby units in case of significant outages and answered consumer issues. Handled AMC contracts renewal and AMC payments with prompt and regular follow-up.

Demonstrated customers regarding various modems and their functions and provided them with after-sales support. Offered excellent customer support while providing standby modems in case of a major breakdown.Handled AMC contracts renewal and AMC payments with timely and regular follow-up.