-Troubleshoot complex telecommunications products and systems using a digital multimeter, smartphone and PC.-Resolve service issues by liaising with manufacturers as required.-Assemble,deliver and install newly acquired equipment at customer site as scheduled.· Have a relevant experience in using Software like Web care, Lantern, Tap Assignment, EITF entries, CIA, Fibe TV· Good experience with Microsoft Outlook, Excel, Word and deep understanding of FTTH network like creating… Show more -Troubleshoot complex telecommunications products and systems using a digital multimeter, smartphone and PC.-Resolve service issues by liaising with manufacturers as required.-Assemble,deliver and install newly acquired equipment at customer site as scheduled.· Have a relevant experience in using Software like Web care, Lantern, Tap Assignment, EITF entries, CIA, Fibe TV· Good experience with Microsoft Outlook, Excel, Word and deep understanding of FTTH network like creating Multiservice, HSA service and setting up proper speed profiles.· Good knowledge about copper network (DSL) i.e. running and understanding TSDC and ITD tests in order to troubleshoot the network at customer’s prem and providing Stable Internet services· Understanding Work assignments with great professionalism while maintaining exceptional customer serviceUse of Blueprints to refer the Ticket to particular department like Using Coded order line or referring to cable or Riser through BUZZ app· Scored Remarkably well in Horizon app while maintaining High Effectiveness and low Rework· Strong Understanding of Health and Safety of Technician processes, policies and procedures. · Received award for outstanding contribution towards Merit Excellence program in quarter 2 of 2020 and First Quarter of 2021 as well. Show less

-Monitor and respond quickly to incoming requests relate to IT issues.-Responsible for PC’s, Printers, Servers and related equipment-Performing remote troubleshooting through diagnostic techniques and pertinent questions for customers.-Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation.· Maintain a working log detailed of all required system updates, as well as the date of completion, organize and file… Show more -Monitor and respond quickly to incoming requests relate to IT issues.-Responsible for PC’s, Printers, Servers and related equipment-Performing remote troubleshooting through diagnostic techniques and pertinent questions for customers.-Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation.· Maintain a working log detailed of all required system updates, as well as the date of completion, organize and file documentation pertaining to warranties.· Worked with DNS servers and DHCP protocols to provide dynamic and static IP addresses to clients· Worked with VOIP protocols to transmit voice as packets over an IP network to Setup Voice services for clients· Worked with TCP/IP and OSI model network to ensure each communication reaches its intended destinations· Setup VPN’s, Firewall access policy security for clients and respond to customer inquiries and assist in troubleshooting and resolving challenges Show less

-Avoiding service interruptions by performing system installations, updates, and maintenance procedures.-Resolving Hardware and software issues at the service desk by maintaining the print services for students and troubleshooting the network printers.- personnel IT queries remotely via email and phone