Vikram Chugh Email & Phone Number

• A dynamic and result-driven professional with an experience of over 15 years in technical writing in multiple domains.• Possess strong troubleshooting, coordinating, writing, publishing, and technical editing skills.• Responsible for all the documentation tasks in DDLC (Document Development Life Cycle).• Experience in project management and process development.• Experience in Agile and Waterfall model of development.• Adept in creating deliverables such as online help, user and installation guides, release notes, and product description documents.• Ability to quickly grasp intricate issues and resolve the same.• Experience with handling multiple projects with the ability to multi-task effectively.KEY CONTRIBUTIONS• Winner of the Mitel 2019-2020 Annual Shark Tank competition. Began with the participation, among 125 ideas, in the Mitel Innovation day 2019, leading to pitching the idea to the Executive committee including the CEO. Won and received funding to productize a mobile application using Augmented Reality.• Migrated documents created from of various tools such as MS-Word, Adobe Framemaker, Adobe Robohelp, and MadCap Flare to DITA.• Involved proactively to troubleshoot project-related and technical issues independently. Typical areas were deployment of help on Web Servers, context sensitivity, and errors faced using documentation tools.• Implemented the concept of single-sourcing and online help for software applications.• Set up software environment to work with the product to ensure accurate and concise documentation.• Maintained a personal blog called RefertoWrite which lists troubleshooting tips encountered while using documentation tools.• Maintained and monitored documentation environment for the documentation team, which includes content management system, templates, and publishing activities.

Listed skills include Dita, Online Help Development, Single Sourcing, Authoring Tools, and 35 others.