As the Head of Sales and Operations at ITAP, I lead the sales and marketing functions of a leading institute of taxation and accounting professionals. I leverage my expertise in Salesforce administration, process improvement, and customer relationship management to generate opportunities, manage leads, and provide tactical business solutions. I also oversee the contact centre operations and setup, ensuring quality and efficiency.I have over 9 years of experience in driving sales and business development for real estate and education companies, such as Cantor Academy, Infinity Civil Engineering Academy, and XRBIA Developers. I have successfully developed and implemented marketing strategies, channel management, and social media marketing to expand the market reach and increase revenue. I have also built and maintained relationships with key corporate decision-makers and established high-profit accounts with excellent retention and loyalty. I hold a Master of Science in International Management from Royal Holloway, University of London, and multiple certifications in Python, time management, and Salesforce administration. I am passionate about learning new skills, exploring new geographies, and creating value for my clients and organization.