Vikram Dave Email & Phone Number

India

Ahmedabad, Gujarat, India

• Developed and managed relationships with Microsoft clients to expand customer accounts by identifying new opportunities within existing• accounts, leading to a rise in client satisfaction to 92% and a retention increase to 38%.• Fostered and supervised relationships with the project team/internal team to enhance operational efficiency 72% and foster team• collaboration.• Analyzed customer data to improve customer experience and delivered actionable insights to the Delivery… Show more • Developed and managed relationships with Microsoft clients to expand customer accounts by identifying new opportunities within existing• accounts, leading to a rise in client satisfaction to 92% and a retention increase to 38%.• Fostered and supervised relationships with the project team/internal team to enhance operational efficiency 72% and foster team• collaboration.• Analyzed customer data to improve customer experience and delivered actionable insights to the Delivery team regarding customer• challenges, leading to enhanced customer satisfaction and increased loyalty.• Identified, diagnosed, and proactively resolved customer issues to implement strategies aimed at reducing customer churn, resulting in• proactive resolution of problems and decreased escalations.• Cultivated positive customer relationships to foster brand advocacy through conducting regular meetings with customers to strengthen• relationships, thereby enhancing brand advocacy and increasing customer referrals. Show less

Pune, Maharashtra, India

Master technical product functionality to provide expert consulting services in the areas of workflow analysis, application training and application build activities, go live support, and post go-live optimization. •Lead implementation tasks including technical application build, end user training, go­live support, and post go-live optimization •Support go-live activities, observing results, refining and driving continuous delivery improvement… Show more Master technical product functionality to provide expert consulting services in the areas of workflow analysis, application training and application build activities, go live support, and post go-live optimization. •Lead implementation tasks including technical application build, end user training, go­live support, and post go-live optimization •Support go-live activities, observing results, refining and driving continuous delivery improvement •Collaborate with different teams, including Support, Account Management, Product Management and Sales to address customer asks and concerns• Maintain complete understanding of contract deliverables to ensure project is delivered on time and within budget •Grow revenue by identifying clients that have the opportunity for add on/upsell products, demonstrate those products, then implement them •Handle client escalations and appropriately escalate to senior resources •Work with senior consultants to develop & refine implementation tools and processes •Proactively identify project risks and collaborate with team on mitigation steps •Perform gap analysis to identify implementation issues and consult on options to address issues •Maintain understanding of how the application is used and configured, including the ability to provide a product demonstration. Show less

Ahmedabad

Communicate with assigned clients to assess their comfort level with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our “Know Your Client” initiative. Understand your clients’ practices — including growth opportunities and risks — so that you recognize and act upon opportunities to maximize the benefits of EHR implementation. Carry out detailed SWOT analysis for clients to identify and document potential issues, assess… Show more Communicate with assigned clients to assess their comfort level with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our “Know Your Client” initiative. Understand your clients’ practices — including growth opportunities and risks — so that you recognize and act upon opportunities to maximize the benefits of EHR implementation. Carry out detailed SWOT analysis for clients to identify and document potential issues, assess impacts, and recommend solutions. Analyze practices and recommend products, features, and/or services to improve clients’ workflows and patient care. Manage client requests and expectations by working with internal eClinicalWorks teams, including Interfaces, Project Management, Technical Support, Development, and Information Technology. Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction. Show less

India

Investigating, resolving and responding to customer feedback via various communication channels in line with Qatar Airways policies and procedures, whilst providing excellent levels of customer service.Ensuring appropriate usage of all Qatar Airways files, reports and records.Liasing with other departments and Legal Consultants to gather information and carry background investigation when appropriate.Ensuring that all correspondence is dealt with properly and within the… Show more Investigating, resolving and responding to customer feedback via various communication channels in line with Qatar Airways policies and procedures, whilst providing excellent levels of customer service.Ensuring appropriate usage of all Qatar Airways files, reports and records.Liasing with other departments and Legal Consultants to gather information and carry background investigation when appropriate.Ensuring that all correspondence is dealt with properly and within the given time frames.Responding to passengers with a written response and explanation to the highest standard to ensure customer satisfaction and retention. Show less

Ahmedabad, Gujarat, India

ESSENCE OF ROLE- Key Accountabilities 1. Handle customer requests/complaints within set TAT’s All customer interactions to be handled within defined timelines 2. Provide customer experience through quality service To be able to handle customer interactions while maintaining the set quality standards defined by Vodafone 3. To be constantly updated with the latest products and processes To be aware of the latest products launched as well as the… Show more ESSENCE OF ROLE- Key Accountabilities 1. Handle customer requests/complaints within set TAT’s All customer interactions to be handled within defined timelines 2. Provide customer experience through quality service To be able to handle customer interactions while maintaining the set quality standards defined by Vodafone 3. To be constantly updated with the latest products and processes To be aware of the latest products launched as well as the recent change in processes in order to communicate correct information to the customer 4. Providing quality resolutions in order to ensure maximum satisfaction to customers To be able to provide customized solutions to each customers concern and address his issues completely and correctly so as to ensure no repeats 5. Service mindset To be able to speak to an irate customer with sense of ownership and convert customer complaints into customer delight and thereby ensuring customer loyalty 6. Retention skills To be able to retain a customer who has decided to leave Vodafone primarily using communication skillsROLE PURPOSE -This position is responsible for ensuring customer loyalty and rebuild trust in Vodafone Services -This position is responsible to identify reasons for customer dissatisfaction and perform analysis on case basis as per predefined guidelines -Establish hygiene / process issue and prepare talk off with the customer accordingly for both open and close service requests / complaints -This position is responsible to provide end to end complete resolution to customer concerns -To provide resolutions on the nature of the request/complaint, status of the customer’s account applying business rules -This position is responsible to close loop with the customer and post providing the customer necessary resolution and initiate re polling to identify efficiency Show less