Well versed with the concepts of Business Excellence, IS0-9001, IS0-14001, EFQM 2020 model, TPM, 5S, SPC, 7QC Tools, PFMEA, PPAP, 8D.Area of Expertise: EFQM model 2020 / TQM/ TPM / JIPM concepts Implementation/ 5S audits / Process Improvement /Staff Motivation / Cost Reduction Projects / Shift Management / Customer focus /Poka yoke/ISO Audits / Documentation / Training & Development / Oracle system / testing software / Supplier audits (New &existing), ISO audits, Business Excellence audits, CII EXIM Bank Assessments

10 years of experience in Manufacturing handling Quality assurance, Customer complaints & ISO internal audit, Business excellence, TPM.* Handling a team of 3 shifts in charge and 10 quality inspectors starting from incoming material to dispatch of final goods, familiar with Quality tools for RCA analysis, FPA, documentation, and new product developments* Having hands on CP, PPAP for QA.* Handling Customer Complaints in systematic way, CAPA & 8D closure.* Improving Quality by using 7 QC tools, SPC, control Plan.* Developing Quality Assurance plan, Process improvement plan & responsible for change management.* Monthly basis Effectiveness Monitoring for targets by data Analysis through Business management review.* Responsible for COPQ, Customer complaint, CFT, Success stories, Quality improvement/ cost saving projects.

As an GET, handling lab activities and quality testing.