Lead India level operations center for Fiserv Inc which offers services like financial shared services, digital payment operations, technical product services to support clients, performance analytics for banks and financial institutions, banking back office operations, application operations, configuration and implementations, disputes and chargebacks, check processing and other corporate functions.

Key responsibilities in the role included: 1. Strategic Planning: Develop and implement strategies to optimize client delivery processes and align them with the company’s objectives. 2. Project Management: Oversee the planning, execution, and completion of projects, ensuring they are delivered on time, within budget, and to the client’s satisfaction. 3. Resource Allocation: Manage and allocate resources effectively, including human resources, technology, and budget, to meet project demands. 4. Quality Assurance: Establish and maintain quality control standards and processes to ensure the delivery of high-quality services and products. 5. Client Relationship Management: Maintain strong relationships with clients, acting as a primary point of contact to address any concerns and ensure client satisfaction. 6. Performance Monitoring: Track and analyze key performance indicators (KPIs) to assess the efficiency and effectiveness of delivery operations and implement improvements as needed. 7. Team Leadership: Lead and mentor the operations team, fostering a collaborative and high-performance work environment. 8. Risk Management: Identify potential risks in the delivery process and develop mitigation strategies to address them proactively. 9. Continuous Improvement: Drive continuous improvement initiatives to enhance processes, reduce costs, and improve service delivery. 10. Stakeholder Communication: Communicate with internal and external stakeholders to ensure alignment and transparency throughout the delivery process.

Started career as customer care specialist for world’s number one e-retailer now a giant organisation.Transitioned multiple businesses from US to India in BFI space playing roles of a SME, trainer, team lead and transition expert during this tenure.