Determine and maintain all internal control on all loans such as HL, LAP, Micro LAP, Prime LAP , Personal Loan,Education Loan,Vehicle Finance (TWL and UCL) processes.Ensures loan documentation, loan closings, loan files, audits, and operational risks are managed and conducted consistent with various LOB and bank policies as well as government regulations.Sets team performance standards using key metrics and monitors the team's overall performance against goals set.Assists in the creation and implementation of departmental procedures.Establishes and implements risk control processes and operational business models.Currently manage a Team size of 10 members for Chennai HUB.

Oversee and manage the operations team, improve the processes and procedures of the teamMotivate team members and increase the productivities of the team.Reduce the manual tasks and plan the tasks to be automated.Consult the external stakeholders for the system integration, launching process and after go-live process.Preparing training presentation and providing training merchants.Keeping the records of customers/ merchants' interactions, the root cause of the issue and solution.Investigate the fraud & dispute cases and communicate with external/ internal stakeholders about the case details with suggestion and best practices.Learning new products, test and verify the features of the systems, and prepare/enhance standard operations procedures(SOP), FAQ and user guides.Make sure team members are following the SOP, guidelines and policies.Tracking the tasks properly and providing the reports which can reflect the status of the workload and tasks.Solving the problems escalated from the team members.Handling entire documentation at pre-disbursement stage including Legal (Loan Agreement, KYC Checks, etc.)Managing repayments and collection of funds through various channels and modes like NACH, Cheques, etc.Reaching out to assists customers and help in documentation like NDC, SOA, Repayment Schedule, etc.Working with finance function to ensure bank accounts are reconciled as per standard practicesPreparing regular reports and MISes to leadership team around the performance of the business

Performing the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulationsDetermining internal audit scope and developing annual plansObtaining, analyzing and evaluating accounting documentation, reports, data, flowcharts etcPreparing internal audit reports documentation. Forward-thinking individuals with great understanding of auditing procedures. Familiar with Thematic analytic reviews directing teams and overseeing closing processes. Well-versed in KYC, AML, Risk Compliance and Credit Risk Analysis and Process Audit. Preparing & Publishing the Daily MIS (Sampling, File Status & Error Dashboard), Weekly draft file audit reports, KYC & Non-KYC reports & Monthly audit reports to Management. Products handled like Commercial Lending, Lending and S.F products(Sales and Finance). Want Prefer activity is a complete assigned concurrent file and credit audits of sample files from the disbursement as per the audit plan of concurrent file and credit audit. Evaluate and report internal control deficiencies/status to senior management and executive management.Continuously remain updated with changes in regulatory/Company policy, AML and KYC policies & process relevant to assigned audits. Preparing and modifying the existing checklist after going through the latest/updated policy documents and procedures.Executes audit fieldwork autonomously in accordance with audit work programs and makes improvement recommendations.Conduct thematic review based on data/past observations to ascertain any pattern exists. To do root- cause analysis based on impact & likelihood for accurate reporting of issues for management action.

- To set up a new RPC ( Regional Processing Centre) at Chennai .- Responsible for team member development, talent management and succession planning.- Provides mentoring, training and assistance to new and existing team members.- Assists in the creation and implementation of departmental procedures.- Conducts team and individual meetings with staff members.- Sets team performance standards using key metrics and monitors the team's overall performance against goals set.- Additional duties may include supervising loan document preparation and servicing, working directly with other stakeholders to ensure efficient workflow, and maintaining knowledge of current software applications.- To involve and complete many successful RPA and digitalized projects.

• Experience in building websites from user requirements gathering to production rollout.• Developed page layout, navigation, copy, animation, buttons and icons.• Designing Graphic and Animation for web, creating websites, Photoshop templates, templates using div, cascading style sheets. Translating a client's marketing or informational content into a functional website.