Vikram Singh Email & Phone Number

Mountain View, California, United States

-Hospitality Manager for JamestownLP in collaboration with Google and the Google Visitor Experience Program-Overseer of staffing, scheduling, and training for the Greeter Program at Gradient Canopy.-Onsite management for the Huddle Event Space at Gradient Canopy Building on Google Campus in Mountain View, CA-Customer Service Management with over 300+ daily visitors attending the Google Visitor Experience

Sacramento County, California, United States

Senior Executive in charge of operations for Development and Construction of Single-Family Subdivisions and Multi-Family Projects

Sacramento County, California, United States

San Francisco, California, United States

Leader of the Hospitality team and assisted with all HR functions, support payroll, and associate development plans. Facilitated and Resettled an extensive corporate moveCoordinated resources to ensure all service areas are appropriately staffedProactive, timely, and clear communication to team and leadership, especially alerting the team of changes and needs to support successful front desk and floor services functionsSet conference rooms appropriately (tables, chairs, theater, classroom, boardroom, etc.) for 15+ private agencies & companiesDelivered and trained white glove service delivery to all; elevated attention to high-level guests and meetings; influenced and built skills in team members to maintain service standards

Henderson, Nevada, United States

Guest Services Manager for the home of the Henderson Silver Knights and Vegas Knight Hawks, NBA G-League IgniteInterviewed and managed a staff of 80 Guest Services Ushers for all events held at the Dollar Loan Center ArenaCreated and implemented the Fan Experience policy for the GS Staff to give guests and fans the best hospitality serviceOperated and Supervised Dollar Loan Center Arena (Capacity: 5,567)Led and Trained Guest Services team with multiple guest services training sessionsServed in the opening and inauguration of the Dollar Loan Center ArenaScheduled and handled the payroll of the Guest Services team via Dayforce systemSpent a period of time (3 weeks) as the Acting Director of the Guest Services Team as the current director of Guest Services went on paternity leaveWorked very closely with the supervising team of the Guest Services Team for every event hosted at the Dollar Loan CenterOperated Lost and Found at the Guest Services station within the DLC VenueWorked and Collobarted with Security, Marketing, Ticketing, Facilities, and Housekeeping Departments in preparation for gamedays and public/private eventsEnforced and Secured the Bag Policy and Prohibited Items List for the DLC arenaClosely monitored crowd management and looked out for potential crowd disturbances or issues within the venueDocumented all fan and guest complaints and feedback in order to reflect and improve the Guest Services DepartmentEstablished and built positive/good relationships with clients/guests and colleagues at all levels within the organizationEstablished the Guest Services ADA team to coordinate and provide ADA and mobile services at the Dollar Loan Center Arena/Knowledge of ADA rules and requirementsHelped establish the JTECH Pager System for Guest Services Linemates to alert GS leadership for any situations regarding Housekeeping, Injuries, GS Supervision, or Security Officers

Sacramento, California, United States

-Operated as the 2021 seasonal SRFC lead and point of contact for the Front Office, stadium operations, security, medical, and guest services for every home match and fan event at Heart Health Park-Managed a staff of 35-40 Guest Service Ushers for the 2021 USL Season-Established and Oversaw the Fan Experience for all home games at Heart Health Park-Operated and supervised Heart Health Park (Capacity: 11,569) -Interviewed, hired, trained, and developed all gameday positions for all team matches – such as ushers, guest service representatives, etc-Evaluated and scheduled staffing needs for all matches-Supervised and managed all ushers during event days, assisting employees with guest questions and concerns-Delivered consistent & enthusiastic training to matchday employees to create a best-in-class & memorable customer experience-Worked with the SRFC Front Office & key departments for game day coordination to ensure seamless communication and execution-Looked for potential crowd issues and guest experience/placement issues-Trained employees on best practices and position-specific operations-Created stability, camaraderie, and culture among game-day staff-Ensured that guests and staff complied with Republic FC’s policies and procedures, including those related to COVID-19 safety requirements - such as social distancing, strict mask-wearing, etc

San Francisco, California, United States

-Worked in the opening of Chase Center in September of 2019-Crowd Management for Golden State Warriors games and other events at Chase Center -Participated in security and safety operations-Worked in various locations all over the arena-Helped set up and maintain onsite and offsite non-game events-Volunteered and helped in event planning by setting up merchandise and giveaways for games, concerts, networking events, and other private events

Davis, California, United States

Radio host of Aggie Talk: Weekly UC Davis Sports Talk Radio ShowPlay-by-play/color commentator for UCDavis Baseball (Selected Games)Radio Engineer & Broadcast Maintenance for UCDAVIS Women’s Basketball Games

Master'S Degree, Sports Management

Bachelor'S Degree, History

Associate'S Degree, History